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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Pipedrive
8.7 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Customer Service Management

82

Account and Contact Management

82

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

78

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Carolyn F W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

The ideal customer relationship management tool

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive has seen limited deployment in settings like field sales and administrative support staff for the sales force. It has helped us in numerous ways, for example by allowing us to manage our sales possibilities and our possible successes and failures. It provides a means of streamlining your efforts and provides a comprehensive perspective from which to realize your objectives.

What is your favorite aspect of this product?

Pipedrive is our primary customer relationship management tool, and we use it to track all inquiries from potential franchisees. We can always know where a lead stands in the sales process and what we need to do to move them along the pipeline using Pipedrive's adaptable, intuitive funnels (sales stages).

What do you dislike most about this product?

Even at the highest subscription levels, the platform lacks robust automated features. There aren't as many out-of-the-box connectors because to the CRM's lack of a robust native API.

What recommendations would you give to someone considering this product?

When it comes to improving the management of sales chances and funnels for smaller businesses, I believe that Pipedrive is an outstanding solution. If you're unsure if it's the right fit for your team, the 30-day free trial should give you plenty of time to figure things out. It will unquestionably aid in the creation of superior advertising approaches.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Effective Service

Becky F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Pipedrive is a robust CRM tool

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive offers numerous choices and ambitions. It centralizes all information relevant to trade so that it can be accessed easily, improving both output and efficiency. This program is awesome since it allows several people from our company to work together on a same project. Because no emails have been lost or other problems have arisen, communication remains smooth.

What is your favorite aspect of this product?

It is easy to utilize Pipedrive's architecture to develop a flowchart that displays sales potential, dialogues, and deals. It provides a logical structure for tracking sales cycles and quick team creation. It is not an all-in-one solution with as much customization as Salesforce. But it serves its purpose well for light CRM work.

What do you dislike most about this product?

Instead of taking notes using hand, your team may simply upload a video or record a new part. Sending a text message to remind you of a meeting or follow-up.

What recommendations would you give to someone considering this product?

Pipedrive blends an easy-to-navigate UI with a wealth of useful functions. It's an all-in-one CRM that's pleasant to the eye and straightforward to utilize. But fresh leads are perplexing. It needs a mailbox to keep them to be readily recognised and utilized without exploring the contacts area. Overall, I suggest it to beginning CRM users.

Pros

  • Enables Productivity
  • Effective Service
  • Inspires Innovation
  • Respectful

Ana V.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Powerful CRM tool, easy to implement.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

I can keep track of everything in one location, i can quickly discover any leads and their status if I need to recall them. As I can update when to perform the next tracking, the tracking procedure becomes easier. I can call and email the consumer immediately from the app, making it incredibly simple. It is simple to collaborate and share with other team members. It is quite beneficial to monitor the activities of other members on a weekly or daily basis, exactly like Salesforce or other CRMs do. It has enhanced our procedure and raised our output.

What is your favorite aspect of this product?

Pipedrive makes it simple to manage incoming and outgoing leads. I was able to consolidate all of the critical customer information as well as details/documents in one location, making it easier to handle the inquiry and lead. The advantage is that you may incorporate different additional important tools into this program to handle everything in one location. It is a highly full and user-friendly CRM; I like its design and ease of use; it has many helpful functions; and it is simple to tag and collaborate with other team members. It has a simple UI and is excellent for producing and modifying reports.

What do you dislike most about this product?

When you first try to utilize your program, it might be tough to comprehend the procedure. However, once you get the feel of it, it's quite simple to use. There are fewer marketing tools and automation options than Hubspot and other comparable providers. Getting a new lead is a little perplexing since I believe I require a lead inbox to better separate and work from the leads rather than traversing the contacts part.

What recommendations would you give to someone considering this product?

If you need to manage a list of clients/prospects, this program is for you. You won't need to utilize any other tools if you can meet all of your demands in one spot. It offers a lot of help information and courses, therefore I definitely recommend it for anyone who have little expertise with CRM and need one to get started. It is also suitable for advanced users due to its numerous interesting and extensive features.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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