What is Pega Intelligent Virtual Assistant?
Pega Intelligent Virtual Assistant – a key capability of the Pega Platform – overcomes the shortfalls of other solutions by elegantly extending any Pega enterprise application to have a conversational user experience (UX). With Pega you can easily turn any voice or text-based channel into AI-powered virtual assistants that use natural language processing (NLP) and text analytics to deliver hyper-personalized engagement – whether it’s providing self-service or preemptive service.
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