NordPass Customer Reviews 2024

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NordPass

Composite Score

7.8 /10

CX Score

8.0 /10

45 Reviews Write a Review

What is NordPass?

Imagine an online life where you don’t have to remember passwords. NordPass® makes it a reality. NordPass is a secure and easy-to-use password manager designed for a smooth/safe online experience. Built with Zero-knowledge architecture, NordPass allows you to securely store, access and autofill your passwords, credit card and personal details anywhere, at anytime. NordPass Free offers unlimited password storage as well as time-saving features such as autofill/autosave. NordPass Premium comes with advanced security tools such as Password Health and Data Breach Scanner, while allowing users to stay logged in on up to 6 different devices simultaneously.

Company Details

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Awards & Recognition

NordPass won the following awards in the Password Management category

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2 Top Rated Capabilities

3 Top Rated Features

2023

2021 Data Quadrant Gold Medalist

2021

NordPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NordPass.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NordPass?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Trustworthy
Reliable
Efficient Service

Feature Ratings

Average 83

Autosave and Autofill

Team Management

Multi-Factor Authentication (MFA)

Access From Multiple Devices

Credential Management

Work and Personal

Password Generator

End User Self Serve

AD/LDAP Sync

Encryption and Decryption

Dashboard

Vendor Capability Ratings

Average 80

Ease of Implementation

Vendor Support

Quality of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

NordPass Reviews

Chris V.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2021

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates NordPass from other similar products?

Fantastic product!

What is your favorite aspect of this product?

non-disclosure and not logging your traffic along with many more

What do you dislike most about this product?

nothing all I like

What recommendations would you give to someone considering this product?

yes, you can relate and trust that product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kayla O.

Role: Student Academic
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Oct 2021

Secure, easy to use, but missing some marks

Likeliness to Recommend

8 /10

What differentiates NordPass from other similar products?

Feels more secure

What is your favorite aspect of this product?

Can access through phone or computer

What do you dislike most about this product?

That you have to put in a website when you create a password. Also when using the auto-fill it will say no passwords are available if NordPass doesn’t find a matching website

What recommendations would you give to someone considering this product?

Useful and secure

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2021

Easy to use, does what I need it to do!

Likeliness to Recommend

9 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Saves Time

How We Deliver

NordPass

What is NordPass?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

NordPass Ratings

89 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love NordPass?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Autosave and Autofill Allows for passwords to be autosaved and autofilled when accessing resources again.

Team Management Create and manage team members. Items can be shared across team members.

Multi-Factor Authentication (MFA) Supports multi-factor device and app authentication.

Access From Multiple Devices Software can be accessed from multiple devices. Ideally this access will be possible regardless of the operating system used.

Credential Management Software provides credential management and retrieval functionality.

Work and Personal Offers the ability for users to leverage some or all software features for personal use.

Password Generator Software includes the ability for users to generate strong passwords.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

AD/LDAP Sync Groups and users can be synced with Active Directory or LDAP

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

NordPass Reviews

Chris V.

Fantastic product!

Likeliness to Recommend

Pros

Kayla O.

Secure, easy to use, but missing some marks

Likeliness to Recommend

Pros

Easy to use, does what I need it to do!

Likeliness to Recommend

Pros

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Feature Ratings

Autosave and Autofill

Team Management

Multi-Factor Authentication (MFA)

Access From Multiple Devices

Credential Management

Work and Personal

Password Generator

End User Self Serve

AD/LDAP Sync

Encryption and Decryption

Dashboard

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Quality of Features

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features