ManyChat Customer Reviews 2024

This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)

ManyChat

8.5 /10

34 Reviews Write a Review

What is ManyChat?

Automate & combine Facebook Messenger, SMS, and E-mail to grow your business. Build campaigns intuitively with our visual editor.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

ManyChat won the following awards in the Chatbots category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

1 Top Rated Features

2023

ManyChat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ManyChat.

89 Likeliness to Recommend

92 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ManyChat?

0% Negative

9% Neutral

91% Positive

Pros

Performance Enhancing
Caring
Reliable
Trustworthy

Feature Ratings

Average 85

Leads Generation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Integration With CRM

Workflow Processing

Multi-channel

Translation

Personalized Service

Voice or Text Input

Application Programming Interface

Vendor Capability Ratings

Average 83

Quality of Features

Ease of Implementation

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

ManyChat Reviews

Moses T.

Role: Sales Marketing
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use. Long term client

Likeliness to Recommend

8 /10

What differentiates ManyChat from other similar products?

It is the top product in the market place

What is your favorite aspect of this product?

It is easy to implement

What do you dislike most about this product?

still need some technical knowledge. Troubleshooting is an issue

What recommendations would you give to someone considering this product?

Get someone to implement this for you at a start

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Cons

Vendor Friendly Policies

Carolina M.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Easy to use

Likeliness to Recommend

10 /10

What differentiates ManyChat from other similar products?

The great range of options allowed

What is your favorite aspect of this product?

Easy to implement

What do you dislike most about this product?

Some mistakes when trying complex flows

What recommendations would you give to someone considering this product?

Give s try to the free month and decide

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Joseph M.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

"Excellent Chatbot Platform."

Likeliness to Recommend

9 /10

What differentiates ManyChat from other similar products?

Unlike competing tools, this one has a straightforward and user-friendly interface.

What is your favorite aspect of this product?

-Manychat has one of the best user interfaces for chatbot marketing, making it simple for anyone to develop a bot to promote their business or service. -Many prefabricated layouts are available to meet the needs of various businesses, including gyms, restaurants, spas, online retailers, health and beauty service providers, real estate agencies, etc. Fantastic feature: catching and releasing a large number of chats at once. You can quickly and easily connect Button to your site, check it out, and even sell products through PayPal with it.

What do you dislike most about this product?

I've realized that Manychat has a flaw in its chatbot prototype several times when using it. Compatible with Facebook's Messenger without any issues. Another thing is that they demand one thousand contacts on the free plan. However, this is not the case; even after adding only 15–20 contacts, you will be informed that your inbox is full and you must update your strategy.

What recommendations would you give to someone considering this product?

If you want the best possible user experience, I highly recommend this program.

Pros

Unique Features
Efficient Service
Effective Service
Inspires Innovation

How We Deliver

ManyChat

What is ManyChat?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

ManyChat Ratings

89 Likeliness to Recommend

92 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love ManyChat?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Translation Supports automatic translate to multiple languages.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

ManyChat Reviews

Moses T.

Easy to use. Long term client

Likeliness to Recommend

Pros

Cons

Carolina M.

Easy to use

Likeliness to Recommend

Pros

Joseph M.

"Excellent Chatbot Platform."

Likeliness to Recommend

Pros

Most Popular ManyChat Comparisons

LiveChat ChatBot

Intercom

Tidio

Drift Conversation Cloud

Dialogflow

Laiye Chatbot

Title

1
Since last award

Feature Ratings

Leads Generation

Scheduled Availability

Learning and Adaptability

Knowledgebase

Integration With CRM

Workflow Processing

Multi-channel

Translation

Personalized Service

Voice or Text Input

Application Programming Interface

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support