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Kaseya

Kaseya VSA

Composite Score

8.0 /10

CX Score

8.1 /10

36 Reviews Write a Review

What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

Company Details

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Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

3% Negative

1% Neutral

96% Positive

Pros

Performance Enhancing
Trustworthy
Respectful
Helps Innovate

Feature Ratings

Average 83

Patching Automation

Storage Monitoring

Applications Monitoring

Multi-Site Functionality

Cloud Monitoring

Deployment Model

Auto-Discovery

Capacity Management

Server Performance Monitoring

Access Rights Management

Automated Remediation

Vendor Capability Ratings

Average 81

Ease of IT Administration

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Also Featured in...

Remote Support

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Remote Monitoring and Management

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Kaseya VSA Reviews

Omar R.

Role: C-Level
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Strong functionality and integration, fantastic s,

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Integrated features

What is your favorite aspect of this product?

Integrated features

What do you dislike most about this product?

Cost of ownership

What recommendations would you give to someone considering this product?

Focus heavily on configuration out of the box

Pros

Continually Improving Product
Performance Enhancing
Efficient Service
Respectful

Cons

Less Friendly Negotiation
Less Generous

Joseph C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2023

Great product for the price. Easy to use.

Likeliness to Recommend

10 /10

What differentiates Kaseya VSA from other similar products?

Cost was big. A lot of the other vendors in this space cost a lot more.

What is your favorite aspect of this product?

Ease of use. The cloud option is *chef's kiss*

What do you dislike most about this product?

Our account rep was constantly changing and it was a headache. Wasted a lot of time.

What recommendations would you give to someone considering this product?

They are great for what they do. The competition was a lot more expensive.

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Cons

Less Efficient Service
Wastes Time
Less Generous

Nicolas H.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

A Unique User-Friendly Service Desk Solution

Likeliness to Recommend

10 /10

What differentiates Kaseya VSA from other similar products?

Kaseya VSA povides a user-friendly interface that made it easier users to navigate and perform tasks efficiently while similar products can be complicated and hard to navigate . The product is easy to learn .

What is your favorite aspect of this product?

My favorite aspect of Kasey is the availability of a knowledge base where users are able to add current issues to the knowledge base for future reference

What do you dislike most about this product?

Kasey can work on the notification system so that users can get quicker updates and notifications about current issues and prospective resolutions.

What recommendations would you give to someone considering this product?

I would advise prospective users to carefully assess their organization's specific needs and requirements before making a decision about whether Kaseya is the right product for them. A trial period is a good way to confirm that Kaseya meets their needs and budget.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Kaseya VSA

What is Kaseya VSA?

Company Details

Need Assistance?

Awards & Recognition

Kaseya VSA Ratings

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Kaseya VSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patching Automation The automated deployment and installation of server patches

Storage Monitoring Monitor storage performance and capacity.

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Multi-Site Functionality Centralized management of resources across multiple remote locations.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Deployment Model Deployment model(s), e.g. on-premise, cloud, hybrid, suit business needs

Auto-Discovery Automate discovery of systems and assets on your network.

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Access Rights Management Ability to track and manage user access of sensitive data and systems

Automated Remediation Automate remediation of alerts due to exceeding defined thresholds e.g. trigger scripts to address low disk space alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Remote Support

Remote Monitoring and Management

Kaseya VSA Reviews

Omar R.

Strong functionality and integration, fantastic s,

Likeliness to Recommend

Pros

Cons

Joseph C.

Great product for the price. Easy to use.

Likeliness to Recommend

Pros

Cons

Nicolas H.

A Unique User-Friendly Service Desk Solution

Likeliness to Recommend

Pros

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Title

Feature Ratings

Patching Automation

Storage Monitoring

Applications Monitoring

Multi-Site Functionality

Cloud Monitoring

Deployment Model

Auto-Discovery

Capacity Management

Server Performance Monitoring

Access Rights Management

Automated Remediation

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Vendor Support

Quality of Features

Breadth of Features

Ease of Implementation

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Product Strategy and Rate of Improvement