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JotForm Logo
JotForm Logo
Jotform, Inc.

JotForm

Composite Score
8.6 /10
CX Score
8.8 /10
Category
JotForm
8.6 /10

What is JotForm?

Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.

Company Details


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JotForm Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JotForm.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

Up 1
Since last award

87 Plan to Renew

Up 3
Since last award

80 Satisfaction of Cost Relative to Value

Up 3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
89%
Conflict Resolution:
91%
Strategy & Innovation:
89%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JotForm?

Chart

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1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Friendly Negotiation
  • Enables Productivity

Feature Ratings

Average 81

Electronic Signatures

84

Security

83

Drag and Drop Design

82

Mobility

82

Workflow Automation

80

Data Analysis and Survey Function

79

Field Configuration and Customization

78

APIs and Integration

78

Version Management

78

State Transformation

77

Vendor Capability Ratings

Average 80

Ease of Data Integration

85

Business Value Created

83

Usability and Intuitiveness

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

80

Product Strategy and Rate of Improvement

80

Ease of Implementation

80

Vendor Support

79

Ease of IT Administration

79

Availability and Quality of Training

79

JotForm Reviews

Vaishnavi M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Awesome product

Likeliness to Recommend

10 /10

What differentiates JotForm from other similar products?

Data collection is platform

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Understand each customer's behavior

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mehul D.

  • Role: Consultant
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Impeccable offering for all things data

Likeliness to Recommend

9 /10

What differentiates JotForm from other similar products?

Jotform acts as a the best data structuring tool, and pivots further as a major enabling resource for mid scale businesses by providing one point framework for all things data, payments and documentation.

What is your favorite aspect of this product?

Jotform enables us to seamlessly manage engagement and other business process interactions along with requisite customisations in terms of user interface & notifications, thus making up for a robust, no code framework for all things business

What do you dislike most about this product?

Does not accept domestic. / localised payment modes for subscription payments. Also, there's a void in terms of a free trial to premium plans which is a major inhibitor

What recommendations would you give to someone considering this product?

Must try this one

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Krystin E.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to use & customize - can be pricey

Likeliness to Recommend

7 /10

What differentiates JotForm from other similar products?

minimal caps, upload data storage

What is your favorite aspect of this product?

not as many limitations in terms of # of responses and data storage

What do you dislike most about this product?

cost - was using for a non-profit, so cost is paramount. Would love to see a program for reduced pricing (or free) for 501c3

What recommendations would you give to someone considering this product?

Really evaluate how often you need to send surveys to see if JF is cost-effective

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Altruistic

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