
What is JotForm?
Create online forms the easy way. Whether you’re looking to generate leads, collect order payments, conduct customer surveys, find applicants for a job, or register guests for an event, JotForm’s easy-to-use form builder lets you build a customized online form to fit your exact needs in minutes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
Up
1
Since last award
87 Plan to Renew
Up
3
Since last award
80 Satisfaction of Cost Relative to Value
Up
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 89%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 89%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love JotForm?
Pros
- Reliable
- Performance Enhancing
- Friendly Negotiation
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Electronic Signatures
Security
Drag and Drop Design
Mobility
Workflow Automation
Data Analysis and Survey Function
Field Configuration and Customization
APIs and Integration
Version Management
State Transformation
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Implementation
Vendor Support
Ease of IT Administration
Availability and Quality of Training
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JotForm Reviews

Vaishnavi M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Awesome product
Likeliness to Recommend
What differentiates JotForm from other similar products?
Data collection is platform
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Understand each customer's behavior
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Mehul D.
- Role: Consultant
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Aug 2023
Impeccable offering for all things data
Likeliness to Recommend
What differentiates JotForm from other similar products?
Jotform acts as a the best data structuring tool, and pivots further as a major enabling resource for mid scale businesses by providing one point framework for all things data, payments and documentation.
What is your favorite aspect of this product?
Jotform enables us to seamlessly manage engagement and other business process interactions along with requisite customisations in terms of user interface & notifications, thus making up for a robust, no code framework for all things business
What do you dislike most about this product?
Does not accept domestic. / localised payment modes for subscription payments. Also, there's a void in terms of a free trial to premium plans which is a major inhibitor
What recommendations would you give to someone considering this product?
Must try this one
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy

Krystin E.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2023
Easy to use & customize - can be pricey
Likeliness to Recommend
What differentiates JotForm from other similar products?
minimal caps, upload data storage
What is your favorite aspect of this product?
not as many limitations in terms of # of responses and data storage
What do you dislike most about this product?
cost - was using for a non-profit, so cost is paramount. Would love to see a program for reduced pricing (or free) for 501c3
What recommendations would you give to someone considering this product?
Really evaluate how often you need to send surveys to see if JF is cost-effective
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic