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What is Intercom?
The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Intercom?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Voice or Text Input
Leads Generation
Application Programming Interface
Personalized Service
Scheduled Availability
Knowledgebase
Wayfinding
Multi-channel
Workflow Processing
Learning and Adaptability
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Business Value Created
Ease of Customization
Quality of Features
Ease of Data Integration
Vendor Support
Also Featured in...
Intercom Reviews
Lauren R.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
"Excellent chat tool very easy to use."
Likeliness to Recommend
What differentiates Intercom from other similar products?
Differentiating itself from competing software, it is a top-notch application that provides crystal-clear audio for both individual and group discussions across several channels of communication. It's quite simple to operate.
What is your favorite aspect of this product?
About a year ago, we made the switch to using Intercom. Previous to that, we utilized a different live chat application. However, since implementing Intercom, we have noticed a rise in business. Live chat software, as well as bots and support desk features, are all part of the package. We can give our consumers the greatest possible onboarding experience by using bots and product tours. With Intercom, we can quickly and easily set up a help desk without developing a separate website.
What do you dislike most about this product?
We also use the desktop version of Intercom, however the mobile app is lacking in capabilities that are essential to our workflow.
What recommendations would you give to someone considering this product?
I think this is a great program, and here's why: Our customer service has improved because to this fantastic tool, which allows us to monitor all of our clients' communications in one central location. Plus, the Intercom team is always there to help with any issues that may arise.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Logan S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2022
Intercom helps in our communication with customers
Likeliness to Recommend
What differentiates Intercom from other similar products?
The other two software options we tried for support management didn't measure up to intercom. Service that is both streamlined and organized.
What is your favorite aspect of this product?
The user-friendliness of the interface and the flexibility with which it may be adjusted to suit individual tastes. That it's possible to combine Meta and Instagram, have several inboxes, and program your own macros. The program's user-friendliness and ability to consolidate many work areas into a single interface greatly enhance productivity.
What do you dislike most about this product?
When compared to other instruments on the market, its final price is rather exorbitant; a small business will have a hard time affording it without a discount.
What recommendations would you give to someone considering this product?
The intercom is an effective method of communication and assistance. The app's conversational style may make it seem less powerful than more conventional support systems, but Intercom more than holds its own thanks to its ability to aggregate discussions in a way that's both user-friendly and insightful, as well as its excellent suite of analytical features. tools that are both effective and comprehensive, giving you access to everything you need to make educated choices.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Steve K.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2022
"The best, most responsive chat service of today!"
Likeliness to Recommend
What differentiates Intercom from other similar products?
It's different from other software because of how easy it is to use. The ease of use will impress you much.
What is your favorite aspect of this product?
The user interface is fantastic. It is natural to use, and it is simple to get around. I really like the functions that they offer. On this site, I have a much faster time creating bots, articles, and mass messaging than on other platforms.
What do you dislike most about this product?
Two things to note: 1. because their customer service is provided through a live chat platform, you will have to wait more than twenty-four hours for a response if you contact them. In my opinion, a firm like intercom shouldn't have any problems with that at all. 2. There is very little room for pricing adjustment. We intended to incorporate them into our marketing endeavors and product demonstrations.
What recommendations would you give to someone considering this product?
Why not give it a shot? After you have completed all of the necessary steps, you will be eagerly awaiting the arrival of your conversations. I even have the app for my mobile phone, so that I can respond to inquiries as they come up. The configuration is not very difficult, and the assistance from the customer service team makes it much simpler. Never before has it been this simple to communicate with one's clients.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
