What is Insightly CRM?
We designed Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, Office 365, MailChimp, and major social media sites; great mobile apps for tablets and smart phones; and easy access to a REST API for custom integration, Insightly is the leading small business CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
90 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Insightly CRM?
Pros
- Fair
- Enables Productivity
- Friendly Negotiation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Collaboration
Analytics and Reporting
Marketing Management
Activity and Workflow Management
Lead Management
Account and Contact Management
Quote Contract and Proposal
Customer Service Management
Mobile
Telephony and Call Center Management
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Insightly CRM Reviews
Douglas M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Customer contact organization platform
Likeliness to Recommend
What differentiates Insightly CRM from other similar products?
I have no experience from similar products in my working experience.
What is your favorite aspect of this product?
It is very powerful in organizing clients data and enabling sales team to reach the targeted group of customers. Potential customers can easily engage with our marketing teams through chatting and direct calls. The user interface has great features for enabling customers to make their preferred choices of goods and services.
What do you dislike most about this product?
I have not been faced b y any challenge from the operation of this great platform.
What recommendations would you give to someone considering this product?
I totally recommend this platform to any company for better customer engagement.
Pros
- Reliable
- Saves Time
- Includes Product Enhancements
- Friendly Negotiation
Daniel T.
- Role: Industry Specific Role
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Fantastic customer engagement platform of all time
Likeliness to Recommend
What differentiates Insightly CRM from other similar products?
Insightly is wee maintained platform for customer relationship management as compared to similar products.
What is your favorite aspect of this product?
It has wee developed user interface that is very reliable. Our marketing and sales team can easily chat and engage our customers from various locations at the same time. Our customers have a chance to receive regular updates.
What do you dislike most about this product?
This is mazing tool that is always performing effectively.
What recommendations would you give to someone considering this product?
Insightly is great and very powerful platform that can easily lead to faster business growth.
Pros
- Helps Innovate
- Inspires Innovation
- Caring
- Fair
Tiffany W.
- Role: Industry Specific Role
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Aug 2021
Excellent Platform
Likeliness to Recommend
What differentiates Insightly CRM from other similar products?
I have no experience from similar products as Insightly.
What is your favorite aspect of this product?
It gives us insights on how customers are fairing with our products and services. Customers who want to raise concerns have direct connection with our customer relations team that addresses their problems and needs. Attending to our clients on time has been an added advantage of this product enabling our customers to build more trust on our services.
What do you dislike most about this product?
Insightly has been working effectively since we deployed it in our company.
What recommendations would you give to someone considering this product?
We have improved our relations with our customers and many have build more trust on our teams.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service