What is Insightly CRM?
We designed Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, Office 365, MailChimp, and major social media sites; great mobile apps for tablets and smart phones; and easy access to a REST API for custom integration, Insightly is the leading small business CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
90 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Insightly CRM?
Pros
- Fair
- Enables Productivity
- Friendly Negotiation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Collaboration
Analytics and Reporting
Marketing Management
Activity and Workflow Management
Lead Management
Account and Contact Management
Quote Contract and Proposal
Customer Service Management
Mobile
Telephony and Call Center Management
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Insightly CRM Reviews
Axton Q.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Sep 2022
Oriented tool to manage your workflows.
Likeliness to Recommend
What differentiates Insightly CRM from other similar products?
An online CRM tool called Insightly offers project management, automated workflows, monitoring, and third-party connectors. We are quite delighted with Insightly. Despite being simple for using, it has a significant impact. The Insightly platform is managing an increasing number of business operations. We can use it to stay in touch with each of our colleagues and acquaintances at once.
What is your favorite aspect of this product?
Insightly handles all of our CRM requirements, from managements of any type to modifications. Users can download content to broaden the content's visibility and complete integrated forms that assist them in engaging with their audiences more productively. The finest email function offers the ability to send an email with just one click, and the record is preserved for your records.
What do you dislike most about this product?
It can occasionally take a long time and be annoying to keep importing contact information. On addition of it all, it also offers cutting-edge solutions that enhance our relationships with one another. It's challenging to understand the data since there isn't much inside the way of visual analysis in the program.
What recommendations would you give to someone considering this product?
It compiles and disseminates data from a variety of sources. The relationship management services provided by our organization have increased efficiency. It has an intuitive interface for developing campaigns for marketing managers and content producers. Statistics can be saved and read at various stages of processing, and rights and levels of access can be swiftly set up.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Hannah E.
- Role: Consultant
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Marketing automation tool.
Likeliness to Recommend
What differentiates Insightly CRM from other similar products?
It is designed to assist businesses of all sizes to align and manage their projects, sales, and marketing effectively.
What is your favorite aspect of this product?
It is the best tool to engage with consumers and make data-driven, well-informed marketing decisions. It helps to develop long-lasting relationships with consumers and helps to grow business faster. The user interface is easy to use and intuitive. It allows you to create email templates, shareable dashboards, consumer journeys, and consumer newsletters. It enables you to develop dynamic lists and provides beautiful templates to create attractive drag-and-drop email campaigns.
What do you dislike most about this product?
The free version is not available. Users with zero knowledge and no experience of CRM software will face difficulty to use Insightly Marketing. So, it has a steep curve of learning.
What recommendations would you give to someone considering this product?
It comes with an API and allows businesses to incorporate the platform with numerous third-party solutions such as Microsoft Office 365, Zoom Webinar, and Google G-Suite. It uses two-factor authentication and thus, secures user experience. It enables group members to conduct A/B testing to determine high-performing marketing campaigns. It helps you generate more leads and enhances the performance of business operations. It provides detailed insight into the whole consumer journey. It empowers marketers to create effective campaigns without taking any outside help.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cons
- Less Generous
Gianna R.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2022
A SaaS-Based CRM tool for company business
Likeliness to Recommend
What differentiates Insightly CRM from other similar products?
A cloud-based solution for marketing, sales and projects. It has an easy UI and provides low barrier of entry for newbies. Its helps in organizing and managing tasks when the customer moves through sales process. It gives pipeline view of the processes which make it easy to track. It has functionality to allow notifications and set up reminders. Its android application is very user friendly and efficient. It allows out-of-the-box integration with many office tools and Google apps.
What is your favorite aspect of this product?
It increases the overall work efficiency. Data accuracy and time saving provides more time to concentrate on customer’s needs and more time to deal with the company customers which in turn provides good customer experience and better customer satisfaction.
What do you dislike most about this product?
Its target audience is just smaller businesses however it is equally good for large scale businesses too. It does not provide functionality to grant or limit access of a certain user according to his role thus allowing those users to access more or less than needed. It has an outdated design that needs updates. Its calendar has bug and it does not schedule the tasks correctly outside of Insightly. Its initial setup is a bit difficult and time consuming.
What recommendations would you give to someone considering this product?
Its low price makes it best choice for small and medium business setups. I would be happy to suggest it to everyone.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity