What is Insightly CRM?
We designed Insightly as a simple to use yet powerful CRM system for small business. With integrations to Google Apps, Office 365, MailChimp, and major social media sites; great mobile apps for tablets and smart phones; and easy access to a REST API for custom integration, Insightly is the leading small business CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
90 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Insightly CRM?
Pros
- Fair
- Enables Productivity
- Friendly Negotiation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Collaboration
Analytics and Reporting
Marketing Management
Activity and Workflow Management
Lead Management
Account and Contact Management
Quote Contract and Proposal
Customer Service Management
Mobile
Telephony and Call Center Management
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Vendor Support
Insightly CRM Reviews
Harlow W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
Insightly works deeply like insights
Likeliness to Recommend
What differentiates Insightly CRM from other similar products?
For our company to better serve our clients and providing us advantages in the market, Insightly CRM offers a broad range of services. It has made it possible for us to successfully and dependably engage in our working connections with the clients. With the help of this program, I have also been handling project management chores.
What is your favorite aspect of this product?
To provide our clients with extra attention, we can easily sustain our sales cycles and continuing customer service. Compared to other tools of this type, the user interface is likewise very simple and straightforward to use. We were able to adapt this software to fit our requirements, which were somewhat distinct from those of the normal sales team. We are capable of excellent reporting and order tracking.
What do you dislike most about this product?
After a search, the newly launched org or project tab rarely occupies more than half of my screen. I'm unable to figure out how to enlarge the page. The columns on the relevant and activities tabs don't remember the column width I previously saved for some reason. I have to resize it each time I use it.
What recommendations would you give to someone considering this product?
Our entire staff uses the mobile app, which allows us to instantly update information and send it to everyone at once. We track and arrange our work in many different areas using the project management application on a daily basis. Pipelines guarantee that we follow our defined processes to the letter.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Adam R.
- Role: Sales Marketing
- Industry: Biotechnology
- Involvement: End User of Application
Submitted Dec 2022
Immense productive tool
Likeliness to Recommend
What differentiates Insightly CRM from other similar products?
Leading CRM program Insightly features native connections. At each and every step of our client relationships, we handle our customer data, prospects, and projects with Insightly. We also keep an eye on the sales pipeline and track our progress in relation to your company's sales and operational targets. It is a really dependable instrument that makes it simple to easily capture the entire process.
What is your favorite aspect of this product?
With its user-friendly features and effective tools, Insightly CRM is a very dependable tool in and of itself that enables the user to take full advantage of every opportunity. Additionally, it is simple to link with other applications to increase overall productivity. It responds to consumers with lightning speed. All of the record-keeping is combined and presented in one straightforward platform by Insightly.
What do you dislike most about this product?
Avoid using Chrome extensions because they are a bit of a clumsy addition that made the working process more difficult. The interaction of the other programs is flawless however the social media integration is deficient in several areas and remains to be a time waster for us.
What recommendations would you give to someone considering this product?
Our contacts lists have been completely replaced with Insightly. In comparison to using worksheets or any other solution we considered, it also organizes and records our teams' progress with projects, events, and programs far better. Now, we feel experienced. But the price almost makes up for the useful features.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Rose H.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Sep 2022
Insightly developed to enhance our feeds
Likeliness to Recommend
What differentiates Insightly CRM from other similar products?
Insightly is how I keep track of all the initiatives we have in the works right now. The management of our company's 5,000+ open positions is a major challenge. Insightly makes it easy for us to keep track of all the moving parts, which would otherwise be difficult to do in a secure manner given the project's multi-stage nature.
What is your favorite aspect of this product?
In my experience using Insightly, I haven't run into any serious issues. We used to utilize a strange CRM that was built out of sheets and required us to constantly switch between windows. Using Insightly, we can have all of our data in one place, neatly organized in custom fields. In my opinion, the project page may benefit from more fields in which to provide pertinent data.
What do you dislike most about this product?
In most cases, the newly opened Org or Project tab doesn't take up more than half of my screen following a search. I can't figure out how to make the page larger. For some reason, the columns on the Relate and Activity tabs don't remember my saved column width. Every time I use it, I have to resize it.
What recommendations would you give to someone considering this product?
As was previously said, Insightly is a fantastic customer relationship management system designed for use by businesses who wish to efficiently arrange their tasks. Two years ago, we made the switch to Insightly and now we can monitor the status of all of our projects, view their schedules, and generate fresh reports.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Inspires Innovation