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Infor (US), LLC

Infor ERP

Composite Score

7.4 /10

CX Score

7.3 /10

52 Reviews Write a Review

What is Infor ERP?

Infor cloud ERP solutions deliver industry-specific capabilities without extensive customizations or integrations by combining the Infor cloud platform built on infrastructure services from Amazon Web Services® (AWS®) and Infor OS. By migrating critical business applications to the cloud, organizations experience automatic upgrades that deliver the latest advances in enterprise functionality.

Company Details

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Infor ERP Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infor ERP.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

82 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+69 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infor ERP?

9% Negative

17% Neutral

74% Positive

Pros

Respectful
Reliable
Altruistic
Acts with Integrity

Feature Ratings

Average 80

Supply Chain Management

BI and Performance Management

Customer Relationship Management

Service Management

Accounting and Financial Management

Procurement Management

Human Capital Management

Governance Risk and Compliance

Job and Project Management

Industry Specific Capabilities

Analytics and Reporting

Vendor Capability Ratings

Average 78

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Infor ERP Reviews

Maurice W.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

My great experience with Infor ERP. Best ERP tool.

Likeliness to Recommend

10 /10

What differentiates Infor ERP from other similar products?

I like the seamless interaction between sales order process, work orders, purchasing and inventory. Their customer support is beyond expectational, very responsive, supportive and helpful. It's a cloud-based application with user friendly interface and it supports multiple languages thus making it very easy to use from anywhere anytime. I like how it provides resource management features.

What is your favorite aspect of this product?

Infor ERP covers most of the requirements of an ERP application. The collected data is very useful in making good predictions of the future or identify any potential issues in supply chain planning. It has features for database management, receiving and shipping as well as account receivable and payable.

What do you dislike most about this product?

From time to time, it can be slow or get bogged down.

What recommendations would you give to someone considering this product?

I highly recommend Infor ERP. The best and most secure ERP platform in the market.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Federica R.

Role: Finance
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Reliable, cost-effective ERP solution

Likeliness to Recommend

10 /10

What differentiates Infor ERP from other similar products?

Infor ERP stands out as an all-in-one platform that does everything from accounting to inventory management and I think it’s perfect for teams that need to scale their operations because it has a wide range of features and integrations that help businesses make smarter choices with their data.

What is your favorite aspect of this product?

Its modular design lets you customize it as much as you want, and it also has strong integration capabilities to connect with third-party applications and tools. Overall, Infor ERP is a standout option for businesses that want an efficient, cost-effective, and easy-to-use solution.

What recommendations would you give to someone considering this product?

We decided to go with Infor ERP for its reliable reporting and analytics features that provide insights tailored for businesses in a variety of industries that is also accessible for non-technical users who may not have a dedicated IT team.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Darren C.

Role: Finance
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Hugely scalable as ERP software.

Likeliness to Recommend

10 /10

What differentiates Infor ERP from other similar products?

They boast a powerful and secure server to save and manage your company's critical data giving employees a centralized source of information. It offers an efficient tool to improve organizational productivity and profitability by unifying data from multiple sources into one secure system.

What is your favorite aspect of this product?

With 400+ reporting templates, you can generate reports with customizable fields like multiple go-downs, multi-currency, order process, and cost centers.

What do you dislike most about this product?

Their user interface may be outdated but their suite of enterprise resource planning features is more than capable of supporting both large and small organizations.

What recommendations would you give to someone considering this product?

Provides easy-to-use tools for tracking inventory, automating accounting tasks, managing customer relationships, and optimizing product production.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Infor ERP

What is Infor ERP?

Company Details

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Awards & Recognition

Infor ERP Ratings

81 Likeliness to Recommend

1 Since last award

82 Plan to Renew

3 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+69 Net Emotional Footprint

How much do users love Infor ERP?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Supply Chain Management Includes all aspects of logistics, distribution, and inventory management, as well as warehouse and shipping, order promising, and asset management.

BI and Performance Management Includes all aspects of reporting and BI analytics, as well as planning and optimization.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Service Management Includes all aspects of service management, service orders, requests, field service and contracts.

Accounting and Financial Management Includes accounting and finance functions such as general ledger, accounts payable, and accounts receivable.

Procurement Management Includes purchasing and procurement management, as well as supplier management and optimization.

Human Capital Management Includes employee management functions such as recruiting, payroll, development and performance management.

Governance Risk and Compliance Includes governance, risk management, compliance, security management, controls and audit.

Job and Project Management Includes all aspects of project planning management, costing and billing, resource management and controls, and product data management.

Industry Specific Capabilities Includes all unmentioned industry specific modules and capabilities related to the primary industry of your company.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Infor ERP Reviews

Maurice W.

My great experience with Infor ERP. Best ERP tool.

Likeliness to Recommend

Pros

Federica R.

Reliable, cost-effective ERP solution

Likeliness to Recommend

Pros

Darren C.

Hugely scalable as ERP software.

Likeliness to Recommend

Pros

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Title

1
Since last award

3
Since last award

1
Since last award

Feature Ratings

Supply Chain Management

BI and Performance Management

Customer Relationship Management

Service Management

Accounting and Financial Management

Procurement Management

Human Capital Management

Governance Risk and Compliance

Job and Project Management

Industry Specific Capabilities

Analytics and Reporting

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization