What is Infobip?
Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.
Company Details
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Get AssistanceInfobip Ratings
Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Infobip?
Pros
- Effective Service
- Fair
- Security Protects
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
WebRTC-based Calling
Cloud Integration
Drag and Drop User Interface
Communication APIs
Software Development Kit
Online Cloud Platform
Integration APIs
MMS API
Code Libraries
AI Engine for CPaaS
Vendor Capability Ratings
Quality of Features
Vendor Support
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Infobip Reviews
Nginyo N.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Perfect Communication Software For Business
Likeliness to Recommend
What differentiates Infobip from other similar products?
Infobip is all about making customer engagement easy and flawless.
What is your favorite aspect of this product?
I like that it's a perfect omnichannel communication tool. The software is affordable and seamless to use It makes customer support easy
What do you dislike most about this product?
No problems using Infobip. It has been great all through
What recommendations would you give to someone considering this product?
I recommend Infobip as a communication platform as it's effective, easy to use ane affordable too.
Pros
- Helps Innovate
- Continually Improving Product
- Fair
- Altruistic
Derek B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
The best sms/voice app.
Likeliness to Recommend
What differentiates Infobip from other similar products?
Infobip is an excellent program for receiving and sending SMS, it provides ideal VoIP for two-factor authentication. Its implementation with channels such as (WhatsApp, Viber, Facebook and Telegram) is really easy.
What is your favorite aspect of this product?
Infobip is easy to use and works as expected. I like the Voice and Messaging API, including texting via social media apps like Telegram, Viber, Facebook and WhatsApp, which is perfect for staying in touch with other IT departments for back office projects internationally.
What do you dislike most about this product?
Nothing really.
What recommendations would you give to someone considering this product?
Infobip is a very effective platform, perfect to cover our communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Loris G.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Mar 2022
Superb CPaaS!
Likeliness to Recommend
What differentiates Infobip from other similar products?
Ease of integration, customer support helpful and eager beyond belief, very reliable
What is your favorite aspect of this product?
There is no aspect against which I can object at the moment
What do you dislike most about this product?
Pricing could be more approachable and better scaled to customer
What recommendations would you give to someone considering this product?
There is hardly a better service on the market more adaptable to trends right now
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing