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IBM

IBM Maximo

Composite Score

8.1 /10

CX Score

8.3 /10

35 Reviews Write a Review

What is IBM Maximo?

Keep critical assets operating at maximum efficiency with Maximo and IoT

Company Details

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IBM Maximo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM Maximo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

7
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM Maximo?

1% Negative

7% Neutral

92% Positive

Pros

Reliable
Respectful
Acts with Integrity
Caring

Feature Ratings

Average 82

End User Support Solutions

Technician Administration

Business Application Integration

Multi Device Capability

Integration With IT Tools

Reporting

Multi-Site Functionality

Systems Management Integration

Integrated Knowledge Management

Service Catalog

End User Self Serve

Vendor Capability Ratings

Average 82

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support

Also Featured in...

IT Service Management - Midmarket

Translation missing: en.product_page.ratings.score 8.8

View IBM Maximo in this category (opens in a new tab)

IT Asset Management - Enterprise

Translation missing: en.product_page.ratings.score 8.3

View IBM Maximo in this category (opens in a new tab)

Enterprise Asset Management

Translation missing: en.product_page.ratings.score 7.9

View IBM Maximo in this category (opens in a new tab)

IBM Maximo Reviews

Milan P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

cost effective product

Likeliness to Recommend

10 /10

What differentiates IBM Maximo from other similar products?

IBM Maximo excels with its comprehensive asset management capabilities, including advanced predictive maintenance and extensive integration options. Its scalability and ability to manage a wide range of assets across different industries set it apart from many competitors.

What is your favorite aspect of this product?

My favorite aspect of IBM Maximo is its powerful predictive maintenance capabilities, which help anticipate and prevent equipment failures. Its extensive asset management features and robust reporting tools also provide valuable insights for optimizing operations.

What do you dislike most about this product?

IBM Maximo can be complex to implement and customize, with a steep learning curve for new users. Its interface may also feel dated compared to more modern solutions, potentially impacting user experience.

What recommendations would you give to someone considering this product?

Ensure that IBM Maximo aligns with your organization’s asset management needs and that you have resources for the initial setup and customization. Investing in training and consulting services can help maximize the benefits and ease the transition.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Milan P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Awesome product.

Likeliness to Recommend

10 /10

What differentiates IBM Maximo from other similar products?

User interface and easy to find settings.

What is your favorite aspect of this product?

Integration with 3rd party applications.

What do you dislike most about this product?

Lack API integration with certain applications

What recommendations would you give to someone considering this product?

Improve stability

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shrikant S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

"Comprehensive Asset Management with Robust Featur

Likeliness to Recommend

10 /10

What differentiates IBM Maximo from other similar products?

Better quality and functionality

What is your favorite aspect of this product?

Functionality and feature

What do you dislike most about this product?

Nothing...

What recommendations would you give to someone considering this product?

Better feature

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

IBM Maximo

What is IBM Maximo?

Company Details

Need Assistance?

Awards & Recognition

IBM Maximo Ratings

86 Likeliness to Recommend

1 Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

7 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love IBM Maximo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

End User Support Solutions Tools to benefit end users such as single sign-on to self-serve, password reset, screen capture in ticket, dynamic FAQ matching to ticket key words.

Technician Administration Easily designed forms, templates, task management, and workflows using codeless customization.

Business Application Integration APIs available for straightforward integration with multiple business systems such as ERP or CRM.

Multi Device Capability Intuitive interface for any device for any role (end user, technician, approver) providing access via web or native mobile app for end users and technicians.

Integration With IT Tools Integration with tools to assist the user which enable connection from within the ticket, capturing information as it is created.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Multi-Site Functionality Central management of dispersed technicians, multiple time zones, operational hours, and automated shift reassignments.

Systems Management Integration APIs available for straightforward integration with multiple systems management tools such as network monitoring to create tickets for action items. May include aggregated alerts, views and dashboards

Integrated Knowledge Management Database integrated with ticketing system for sharing information between technicians, single source or able to federate multiple sources into a single search.

Service Catalog Ability to request products and services through an online catalog that integrates into the ticketing system; may include an app store.

End User Self Serve Intuitive portal designed for end users to create incident tickets, request services, and access status and FAQs.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

IT Service Management - Midmarket

IT Asset Management - Enterprise

Enterprise Asset Management

IBM Maximo Reviews

Milan P.

cost effective product

Likeliness to Recommend

Pros

Milan P.

Awesome product.

Likeliness to Recommend

Pros

Shrikant S.

"Comprehensive Asset Management with Robust Featur

Likeliness to Recommend

Pros

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Title

1
Since last award

7
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Feature Ratings

End User Support Solutions

Technician Administration

Business Application Integration

Multi Device Capability

Integration With IT Tools

Reporting

Multi-Site Functionality

Systems Management Integration

Integrated Knowledge Management

Service Catalog

End User Self Serve

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Ease of Customization

Breadth of Features

Vendor Support