What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Contact Center Integration
Customer Community Management
Customer Self Service Capabilities
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Intelligent Search
Customer Service Workflow Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
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HubSpot Service Hub Reviews
Rosalie W.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Sep 2021
Great tool
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
To have service, marketing and sales in one tool is very useful.
What is your favorite aspect of this product?
Very customisable and althought there is room for improvement to make some features easier to use and more intuitive, there is usually a workaround to get to the desired result. Customer service is always helpful.
What do you dislike most about this product?
We have been working on integrating HubSpot with dashboard tools, and have been hitting roadblocks for some data types. Still some work to do when it comes to APIs.
What recommendations would you give to someone considering this product?
Depending on the level of expertise, investing in onboarding training can be very valuable to get the most out of the tool.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Inspires Innovation
James S.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2021
Setup is hard. Features needed are in Beta.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
It promises more. And does more - I look forward to more improvements.
What is your favorite aspect of this product?
Customer support.
What do you dislike most about this product?
Trying to operate a second business unit.
What recommendations would you give to someone considering this product?
Start early. Consider Hubspot in product development.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
Sam B.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2021
Hubspot is best CRM I've ever used!
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
The ease of use and the speed to competence vs other CRM's that I have used.
What is your favorite aspect of this product?
For me, the best part is the total level of customization that is available. Almost anything that we think of that we need to implement, Hubspot supports it!
What do you dislike most about this product?
I would like to change the fonts within Hubspot, I have dyslexia and they find it hard to read the standard fonts
What recommendations would you give to someone considering this product?
Buy it! It's great!
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
