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HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.7 /10
CX Score
8.9 /10
Category
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
8% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Customer Service Knowledge Management

85

Agent Scripting

83

Customer Self Service Capabilities

83

Customer Community Management

83

Contact Center Integration

83

Analytics and Reporting

82

Agent Collaboration

82

Multi Channel Support

81

Customer Service Workflow Management

81

Intelligent Search

81

Mobile Customer Care

80

Vendor Capability Ratings

Average 81

Vendor Support

83

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

83

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Breadth of Features

79

Ease of Customization

77

HubSpot Service Hub Reviews

Hiba E.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Great, but not the smoothest,

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

Easy to use the set up features, automated workflows work well.

What is your favorite aspect of this product?

bulk adjustments

What do you dislike most about this product?

not all features can be adjusted by bulk. the connection between the "Conversation Inbox" and the Ticketing, they should be separated completely since not all features are connected.

What recommendations would you give to someone considering this product?

Ensure your internal processes flow with the product, as you cannot change a product to match your internal processes. We have a lot of internal emails as part of our internal process, which affects the automation of tickets, and have to manually adjust them as the system functions off the domain.

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client Friendly Policies

Abhishek K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Good CRM solution , Better go for trial first.

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Simple and Intuitive UI

What is your favorite aspect of this product?

Ability to customise fields according our needs

What do you dislike most about this product?

None , satisfied with the product

What recommendations would you give to someone considering this product?

Get the unpaid trail first , use it for couple of weeks to be sure if this suits your business.

Pros

  • Over Delivered
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Michael A.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

"Fantastic product!"

Likeliness to Recommend

8 /10

What differentiates HubSpot Service Hub from other similar products?

HubSpot Service Hub emphasizes the entire customer journey, integrating with other HubSpot products like CRM and marketing tools. This allows businesses to connect customer service interactions with marketing efforts and sales pipelines.

What is your favorite aspect of this product?

Integration with HubSpot CRM provides a centralized view of customer data, interactions, and history, empowering service agents to deliver more personalized and efficient support.

What do you dislike most about this product?

If your customer acquisition strategy relies heavily on outbound tactics like cold calling, HubSpot Service Hub's focus on inbound marketing might not be the best fit.

What recommendations would you give to someone considering this product?

Consider your current company size and potential future growth to ensure the platform can scale with your needs.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Effective Service