What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
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HubSpot Service Hub Reviews
Hiba E.
- Role: Human Resources
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2024
Great, but not the smoothest,
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Easy to use the set up features, automated workflows work well.
What is your favorite aspect of this product?
bulk adjustments
What do you dislike most about this product?
not all features can be adjusted by bulk. the connection between the "Conversation Inbox" and the Ticketing, they should be separated completely since not all features are connected.
What recommendations would you give to someone considering this product?
Ensure your internal processes flow with the product, as you cannot change a product to match your internal processes. We have a lot of internal emails as part of our internal process, which affects the automation of tickets, and have to manually adjust them as the system functions off the domain.
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
Abhishek K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Mar 2024
Good CRM solution , Better go for trial first.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Simple and Intuitive UI
What is your favorite aspect of this product?
Ability to customise fields according our needs
What do you dislike most about this product?
None , satisfied with the product
What recommendations would you give to someone considering this product?
Get the unpaid trail first , use it for couple of weeks to be sure if this suits your business.
Pros
- Over Delivered
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Michael A.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Mar 2024
"Fantastic product!"
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub emphasizes the entire customer journey, integrating with other HubSpot products like CRM and marketing tools. This allows businesses to connect customer service interactions with marketing efforts and sales pipelines.
What is your favorite aspect of this product?
Integration with HubSpot CRM provides a centralized view of customer data, interactions, and history, empowering service agents to deliver more personalized and efficient support.
What do you dislike most about this product?
If your customer acquisition strategy relies heavily on outbound tactics like cold calling, HubSpot Service Hub's focus on inbound marketing might not be the best fit.
What recommendations would you give to someone considering this product?
Consider your current company size and potential future growth to ensure the platform can scale with your needs.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Effective Service