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HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.7 /10
CX Score
8.9 /10
Category
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


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Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

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HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
7% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Customer Service Knowledge Management

85

Agent Scripting

84

Contact Center Integration

83

Customer Community Management

83

Customer Self Service Capabilities

83

Analytics and Reporting

82

Agent Collaboration

82

Multi Channel Support

82

Intelligent Search

82

Customer Service Workflow Management

81

Mobile Customer Care

80

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

83

Vendor Support

82

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

81

Ease of Data Integration

81

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Ease of Customization

77

HubSpot Service Hub Reviews

Bharat T.

  • Role: Finance
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Advanced Analytics Tool

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

Simple user interface and detailed reporting which allow businesses to track key support metrics.

What is your favorite aspect of this product?

Its seamless integrations with HubSpot CRM.

What do you dislike most about this product?

Sometimes it works slow and cause disturbance while calling customer from browser.

What recommendations would you give to someone considering this product?

Use it, believe me this tool will not disappoint you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christian C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Hubspot has a great CRM platform

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Hubspot is very customizable and has great IA tools for productivity

What is your favorite aspect of this product?

IA tools for repetitive tasks, and ticket management.

What do you dislike most about this product?

The Mobile App is very limited, could get a revamp

What recommendations would you give to someone considering this product?

Hubspot will take ur customer relations to the next level

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maggie O.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

So user friendly!

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

The ease of use is a game changer! I love the functionality and appreciate the platform's customer service and help pages. It was very easy to adapt to!

What is your favorite aspect of this product?

I love how much time it saves me through my day. It is important for me to not miss a beat in a ton of different areas in my role.

What do you dislike most about this product?

Sometimes the fonts don't align when I use a template to send an email and then I have to change something in it.

What recommendations would you give to someone considering this product?

I would definitely choose Hubspot over competitors because it is so easy to use and seamlessly integrates!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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