This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot Service Hub Logo Award Winner Product Badge
HubSpot

HubSpot Service Hub

Composite Score
8.7 /10
CX Score
8.9 /10
Category
HubSpot Service Hub
8.7 /10

What is HubSpot Service Hub?

To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

HubSpot Service Hub won the following awards in the Customer Service - Enterprise category

Filter By

HubSpot Service Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Service Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Service Hub?

1% Negative
8% Neutral
91% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 83

Customer Service Knowledge Management

85

Agent Scripting

83

Customer Self Service Capabilities

83

Customer Community Management

83

Contact Center Integration

83

Analytics and Reporting

82

Agent Collaboration

82

Multi Channel Support

81

Customer Service Workflow Management

81

Intelligent Search

81

Mobile Customer Care

80

Vendor Capability Ratings

Average 81

Vendor Support

83

Ease of Implementation

83

Usability and Intuitiveness

83

Business Value Created

83

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

79

Breadth of Features

79

Ease of Customization

77

HubSpot Service Hub Reviews

James R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Very easy to use but little bit pricey

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Awesome customer support.

What is your favorite aspect of this product?

Really compact, what I like the most is that I'm ready to know, share and gain proficiency with 1,000 realities of one single record. It's cordial, it's solid and I can see all the appropriate data I want to know, to play out my occupation accurately. As a specialized help specialist, there are little subtleties that nobody could at any point have the option to furnish me with, however I have everything in HubSpot!

What do you dislike most about this product?

I figure I could despise the absence of synchronization we experience some of the time. Which I couldn't say whether I'm being objective when I say this since I realize there are a few realities, servers and extra groups behind only one record's data however that is what I experience every now and then.

What recommendations would you give to someone considering this product?

We want to truly figure out how to peruse every one of the properties and focus on all the data this apparatus offers; since it contains loads of data, some of the time it very well may be precarious to find precisely what you really want yet when you realize where to observe all the stuff you want consistently, it's the coolest.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

María José P.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Build customer loyalty with HubSpot

Likeliness to Recommend

9 /10

What differentiates HubSpot Service Hub from other similar products?

With the HubSpot platform we were able to verify the momentum that can be generated within the workspace, this platform provides ample options for the development of projects with small and large brands. It facilitates the user-customer interaction to achieve loyalty and ensure a greater number of purchases.

What is your favorite aspect of this product?

HubSpot is a fully customizable system that can be adapted to each workspace and team. This incredible software is essential for the success of business strategies and creative ideas. It works on personalized attention to each customer with your salesperson and focuses on making the customer experience rewarding and long-lasting.

What do you dislike most about this product?

The system is fast, however, sometimes as a result of unstable internet the home page momentarily crashes. Induction by the team or videos explaining how the whole interface works may be needed so that users can use all the options properly and improve their chances of being discovered.

What recommendations would you give to someone considering this product?

Although we can easily enhance our branding projects, the interface used by the site can be improved by including quick access buttons to its functions. And create a more effective communication channel where frequently asked questions are automatically answered or get assistance from technical support in the shortest possible time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paul H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Support customers in a timely way!

Likeliness to Recommend

10 /10

What differentiates HubSpot Service Hub from other similar products?

Response of IT team is tremendous.

What is your favorite aspect of this product?

It's easy to try and give solid self data to clients and gather significant criticism using the information base and input review (along with the entirety of HubSpot's computerization). This truly helps us in enabling shoppers to quickly get the arrangements they expect, as well as getting where improvement amazing open doors exist with the goal that we can act quickly.

What do you dislike most about this product?

I want to adjust the designs that seem when clients are inquired as to whether they are fulfilled, nonpartisan, or upset . The significant disservice for me is that I've seen when I've booked clients since we have particular classes, yet I've worked around this by placing it in the ticket name.

What recommendations would you give to someone considering this product?

Make your colleagues use it, with the goal that your performance is amplified.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing