What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Sheila K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2022
Likeliness to Recommend
Thomas H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2022
Consumer Care's All-in-One Solution
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
User experience design for direct-to-consumer businesses, emphasizing speed and efficiency in all interactions with customers from first inquiry to post-purchase feedback and support.
What is your favorite aspect of this product?
That tickets from different channels (pipelines), live chat, and airphone can all be managed in one place is a great feature of the service center. Having a complete profile and transactional or communication history is a great way to boost customer satisfaction and streamline operations.
What do you dislike most about this product?
There is room for improvement in the questionnaires used to collect input. When it's published, you can't make any more changes, and all you can do is email people a link or a quick survey. Increased response rates should be expected if respondents were given more ways to participate.
What recommendations would you give to someone considering this product?
Having the flexibility to use several ticket pipelines and the ability to develop new ones is invaluable to us in maintaining order and a comprehensive customer database.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Saves Time
Brian D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2022
With options to respond to your customers.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
To match the way your customers, react to conversions through channels like social media, email, and chat, it allows you to collect what your customers have searched for, helps you understand your customers better. You can track, collaborate, place orders, and meet customer demands and expectations using the software's ticketing system, which is linked to contacts. To help you better understand your customers, you can also design surveys and collect data from your audience. You can organize how to handle customer inquiries using service tickets. You can control and monitor the performance of services through service reports.
What is your favorite aspect of this product?
I like the HubSpot service. Hub allows me to get quantitative and qualitative feedback from consumers and develop a strategy for ongoing consumer surveys. Allow customers to provide feedback on your products through reviews, blog articles or social media posts, we may use this information to identify our top promoters and develop marketing plans. It allows you to analyze all the information you collected through support tickets, knowledge base, and customer feedback.
What do you dislike most about this product?
With HubSpot Service Hub beginning to introduce new features, pricing tiers can get confusing
What recommendations would you give to someone considering this product?
I recommend HubSpot Service Hub is useful for effectively supporting, maintaining, and onboarding and developing your customer base. Also, it simplifies the use of live chat to collect all the data and channels of your clients. Provide options to expand the capabilities of your support team with the automation and self-service of HubSpot Service Hub.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing