What is HubSpot Service Hub?
To increase customer retention, you need to focus on delivering customer value. Service Hub turns your customer experience from a cost center to a revenue driver. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. More time for proactive service that delights, retains, and grows your customer base.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
2
Since last award
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Service Hub?
Pros
- Respectful
- Fair
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Service Knowledge Management
Agent Scripting
Customer Self Service Capabilities
Customer Community Management
Contact Center Integration
Analytics and Reporting
Agent Collaboration
Multi Channel Support
Customer Service Workflow Management
Intelligent Search
Mobile Customer Care
Vendor Capability Ratings
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Also Featured in...
HubSpot Service Hub Reviews
Edgar T.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
We are having positive working experience with Hub
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub consolidates all of our contact center information and communication platforms and enables us to extend our support via automation and self-service. It gives us some more time to deliver proactive customer service that satisfies, keeps, and expands our customer base. It has excellent skills and outstanding functionalities.
What is your favorite aspect of this product?
We have a HubSpot service hub where we keep the whole of our customer data. Since emails are immediately tracked, meetings are automatically labeled to companies, and it's simple to add people to processes, trying to keep track of what's occurring with each customer is quite simple. Slack and Gmail are just two of the many tools that HubSpot works with.
What do you dislike most about this product?
A lot of rights and notification settings need to be reviewed. Sometimes it is unclear the rights team members require to handle specific work flows or which settings should be turned off to receive fewer emails.
What recommendations would you give to someone considering this product?
Having everything in one location is fantastic. We appreciate that survey takers only need to enter their email in order for HubSpot to associate them with a current contact, and I like the insights they offer on survey outcomes. Anything we can do to cut down on survey completion time is a positive.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Franklin R.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2022
It’s a complete Hub for our business requirements.
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
Additionally, support agents may provide more excellent service and link their efforts to the bottom line when using the whole HubSpot CRM platform. HubSpot enables us to scale our business without adding complexity, regardless of the tactics, services, or technologies we use. HubSpot has all the tools we require to advance.
What is your favorite aspect of this product?
Detailed contacts, attractive surveys that are simple to target and distribute, an easy-to-use knowledge library, Salesforce interface for CRM contact syncing, and more. Live chat and chatbots are simple to use. Simple NPS surveys have been placed in numerous areas, but due to the limited analytics, we have had to calculate the actual general and grouped ratings after combining the results in a spreadsheet.
What do you dislike most about this product?
Also worth investigating is the search feature in discussions. Using that procedure, we have a lot of difficulty finding earlier talks because it frequently produces unexpected results or none at all. I get downtime whenever I can't access my templates and excerpts. Obtaining the templates was challenging.
What recommendations would you give to someone considering this product?
HubSpot is also used by us to arrange one-on-one customer interviews. Customers may choose a time that is convenient for them without having to send multiple emails back and forth thanks to the seamless calendar interface with Outlook. HubSpot gives us the resources we need to connect with our consumers and collect their ideas and comments in a systematic manner.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Laiken H.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Nov 2022
HubSpot Service Hub Works Magic for Use
Likeliness to Recommend
What differentiates HubSpot Service Hub from other similar products?
HubSpot Service Hub is easy to customize, which makes it a top customer service tool. HubSpot Service Hub is also very affordable to use.
What is your favorite aspect of this product?
We have been able to increase our customer base because HubSpot Service Hub is an easy to use customer service management tool. The reliability of HubSpot Service Hub makes it a perfect tool.
What do you dislike most about this product?
HubSpot Service Hub never disappoints.
What recommendations would you give to someone considering this product?
HubSpot Service Hub is a game changer. You need to give HubSpot Service Hub a try and you will be able to manage your customers perfectly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing