HubSpot Service Hub

What differentiates HubSpot Service Hub from other similar products?

We utilize live chat on our website, and I appreciate how it's connected to the ticketing system so that, if necessary, discussions may be turned into tickets. We also value the ability to chat live outside of the HubSpot interface using Slack. Even the computer-illiterate individuals in our company found the UI to be incredibly user-friendly.

What is your favorite aspect of this product?

It is highly beneficial to keep consumers satisfied to have a ticketing system and real-time access for them to check the status of their tickets and even ask questions regarding the development. Additionally, designing personalized customer surveys is a great way to enhance services. CSAT and NPS surveys are fairly simple to set up. You can customize email surveys that HubSpot has already configured.

What do you dislike most about this product?

For heavy volume, the ticket system is not intended. No one on the team can be seen in the ticket. We miss emails unless we double-check our notifications if a consumer answers a closed ticket because it doesn't reopen. confined reporting Because there are so many features and functionalities, it is a little complicated.

What recommendations would you give to someone considering this product?

While it comes to having all the information required when assisting clients, the service system's connectivity with the rest of Hubspot is a huge benefit. The ticketing system's versatility enables us to keep track of several areas of our operations on simple-to-read status boards that display development and suggest future steps for our production process.

What differentiates HubSpot Service Hub from other similar products?

Very serviceable support team willing to work with you

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing to dislike actually, it ticked all the right boxes for me

What recommendations would you give to someone considering this product?

The software platform is easy to use and highly functional

What differentiates HubSpot Service Hub from other similar products?

HubSpot Service Hub consolidates all of our contact center information and communication platforms and enables us to extend our support via automation and self-service. It gives us some more time to deliver proactive customer service that satisfies, keeps, and expands our customer base. It has excellent skills and outstanding functionalities.

What is your favorite aspect of this product?

We have a HubSpot service hub where we keep the whole of our customer data. Since emails are immediately tracked, meetings are automatically labeled to companies, and it's simple to add people to processes, trying to keep track of what's occurring with each customer is quite simple. Slack and Gmail are just two of the many tools that HubSpot works with.

What do you dislike most about this product?

A lot of rights and notification settings need to be reviewed. Sometimes it is unclear the rights team members require to handle specific work flows or which settings should be turned off to receive fewer emails.

What recommendations would you give to someone considering this product?

Having everything in one location is fantastic. We appreciate that survey takers only need to enter their email in order for HubSpot to associate them with a current contact, and I like the insights they offer on survey outcomes. Anything we can do to cut down on survey completion time is a positive.