
What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Down
2
Since last award
95 Plan to Renew
Down
1
Since last award
84 Satisfaction of Cost Relative to Value
Down
3
Since last award
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 93%
- Conflict Resolution:
- 94%
- Strategy & Innovation:
- 91%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Saves Time
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Call Management
Secure Access
Audio Transcription
Web & Desktop Conferencing
Presence IM
Speech Access and Personal Assistant
Analytics Reporting
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Sharon A.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2024
Good for sending voice communication
Likeliness to Recommend
What differentiates Google Voice from other similar products?
It's pricing is fair compared to other service providers
What is your favorite aspect of this product?
It has easiest integrations with most popular apps and a lot of documentation do exist to help you get started
What do you dislike most about this product?
It can be too limited to the languages you can integrate as it's most fluent in English
What recommendations would you give to someone considering this product?
It's steady enough and reliable
Pros
- Enables Productivity
- Unique Features
- Efficient Service
- Effective Service

Yash P.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jul 2024
Great functionality with room for enhancement
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Integration with Google Ecosystem: It seamlessly integrates with other Google services like Gmail, Google Calendar, and Google Contacts, providing a unified communication experience.
What is your favorite aspect of this product?
It includes built-in spam filtering features to help reduce unwanted calls and messages.
What do you dislike most about this product?
It's already well-rounded; no further improvements are needed.
What recommendations would you give to someone considering this product?
Explore Integration: Check how well Google Voice integrates with other tools you use, like Google Workspace, for a seamless experience.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy

Sakshi K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Offering Best Quality Calling Services
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice offers seamless integration with Google services, providing a single number for all devices, voicemail transcription, and affordable international calls, setting it apart from other similar products.
What is your favorite aspect of this product?
My favorite aspect of Google Voice is its seamless integration across devices, allowing me to make and receive calls, send texts, and manage voicemails effortlessly from anywhere.
What do you dislike most about this product?
The voice recognition occasionally misinterprets commands, leading to frustration. Improved accuracy would enhance the user experience and make interactions smoother and more reliable.
What recommendations would you give to someone considering this product?
Google Voice offers seamless call management, voicemail transcription, and affordable international calling. Ideal for personal and business use, it enhances communication efficiency with cross-device syncing and customizable features. Highly recommended.
Pros
- Continually Improving Product
- Inspires Innovation
- Saves Time
- Reliable