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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Voice
8.8 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Down 2
Since last award

95 Plan to Renew

Down 1
Since last award

84 Satisfaction of Cost Relative to Value

Down 3
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
93%
Conflict Resolution:
94%
Strategy & Innovation:
91%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

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3% Negative
3% Neutral
94% Positive

Pros

  • Performance Enhancing
  • Saves Time
  • Reliable
  • Trustworthy

Feature Ratings

Average 82

Communications

85

Mobility

85

Call Management

83

Secure Access

83

Audio Transcription

83

Web & Desktop Conferencing

81

Presence IM

81

Speech Access and Personal Assistant

81

Analytics Reporting

80

Centralized Management Portal

80

Session Border Controller

79

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Customization

81

Breadth of Features

81

Vendor Support

81

Availability and Quality of Training

80

Ease of Data Integration

80

Product Strategy and Rate of Improvement

78

Google Voice Reviews

Sharon A.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Good for sending voice communication

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

It's pricing is fair compared to other service providers

What is your favorite aspect of this product?

It has easiest integrations with most popular apps and a lot of documentation do exist to help you get started

What do you dislike most about this product?

It can be too limited to the languages you can integrate as it's most fluent in English

What recommendations would you give to someone considering this product?

It's steady enough and reliable

Pros

  • Enables Productivity
  • Unique Features
  • Efficient Service
  • Effective Service

Yash P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Great functionality with room for enhancement

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Integration with Google Ecosystem: It seamlessly integrates with other Google services like Gmail, Google Calendar, and Google Contacts, providing a unified communication experience.

What is your favorite aspect of this product?

It includes built-in spam filtering features to help reduce unwanted calls and messages.

What do you dislike most about this product?

It's already well-rounded; no further improvements are needed.

What recommendations would you give to someone considering this product?

Explore Integration: Check how well Google Voice integrates with other tools you use, like Google Workspace, for a seamless experience.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Sakshi K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Offering Best Quality Calling Services

Likeliness to Recommend

7 /10

What differentiates Google Voice from other similar products?

Google Voice offers seamless integration with Google services, providing a single number for all devices, voicemail transcription, and affordable international calls, setting it apart from other similar products.

What is your favorite aspect of this product?

My favorite aspect of Google Voice is its seamless integration across devices, allowing me to make and receive calls, send texts, and manage voicemails effortlessly from anywhere.

What do you dislike most about this product?

The voice recognition occasionally misinterprets commands, leading to frustration. Improved accuracy would enhance the user experience and make interactions smoother and more reliable.

What recommendations would you give to someone considering this product?

Google Voice offers seamless call management, voicemail transcription, and affordable international calling. Ideal for personal and business use, it enhances communication efficiency with cross-device syncing and customizable features. Highly recommended.

Pros

  • Continually Improving Product
  • Inspires Innovation
  • Saves Time
  • Reliable

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