What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoogle Voice Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Voice.
89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Reliable
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Centralized Management Portal
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Stephen W.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted May 2021
knock out the spam
Likeliness to Recommend
What differentiates Google Voice from other similar products?
the functionality of this product is great and it's extremely easy to use especially for new Employees. We've found it to be very secure.
What is your favorite aspect of this product?
conference calling can be over a private line and the ability to start and stop recordings
What do you dislike most about this product?
the translation software can be a bit "buggy"
What recommendations would you give to someone considering this product?
take the time to consider this and give it a 30 day trial run in your organization
Pros
- Reliable
- Saves Time
- Security Protects
- Performance Enhancing
Cons
- Less Efficient Service
Parag G.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted May 2021
Great Product.
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Get protection from spam calls and messages.
What is your favorite aspect of this product?
Screen calls before you answer.
What do you dislike most about this product?
Sometimes call get drops all of a sudden which is not a good thing.
What recommendations would you give to someone considering this product?
It's well easy to use provides you all the basic features that you will require for your organization.
Sharon F.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Best product to use for voice call
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I have no experience from other similar products.
What is your favorite aspect of this product?
I like the fact that this product ensures voice call between members in each department is very effective and productive.
What do you dislike most about this product?
I have not disliked any feature of this product since I started using it.
What recommendations would you give to someone considering this product?
This product is very effective in organizing voice call from different locations and I highly recommend.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service