What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoogle Voice Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Voice.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Vaishnavi A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2021
Easy to use and a amazing product
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Audio clarity is really good
What is your favorite aspect of this product?
Security and Easy to use
What do you dislike most about this product?
Nothing about dislike works as per the need.
What recommendations would you give to someone considering this product?
Audio clarity is really good and it is so easy to use. Give it a try
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Amaya M.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2021
When it comes to customer service, businesses need
Likeliness to Recommend
What differentiates Google Voice from other similar products?
So that I can tell the difference between personal and business conversations, I utilize Google Voice as a second line on my As a Senior Software Development Engineer In Test at Toyota Motor Corporation, I am responsible for answering phone inquiries from Toyota customers, Toyota dealers, and Toyota Using Google Voice, I may have a separate voicemail, text message inbox, and phone number. Inaccuracies in the voice-to-text feature
What is your favorite aspect of this product?
If you work in an environment where a work phone would be helpful, this is the phone for you. Just to have a second phone number, you don't need to carry about a second device. Salespeople and other professionals who contact with clients on a regular basis may find it useful. We utilize Google voice to provide each employee with a unique phone number that can be used on marketing As a result, there is no need to purchase expensive equipment. As a result, we can now have a separate professional number for each employee, which can be maintained separate from their.
What do you dislike most about this product?
If there was a method to know if the call is coming from your Google Voice number or your personal number before answering, that would be great. It doesn't seem that when I add a contact to my account on the web, it syncs with my phone, even though I'm saving it in the address book.
What recommendations would you give to someone considering this product?
The fact that I can give out a phone number that isn't my own is a plus for me. And I can tell if the phone call is coming from Google Voice or a personal number, which is helpful because it lets me know how to respond. A excellent alternative to giving out your personal phone number is Google Voice. Instead of worrying about spam calls on your private line, use your Google Voice number in this way. When voicemails are left, Google Voice will auto-transcribe the phone call so that you can read the voicemail instead of listening to it, which is really convenient. There are certain drawbacks to using Google Voice, such as not wanting those who.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
PRASHANT K.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Like putting a moat around your own phone number
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I love that Google voice, allows you to get a free phone number in your area code of choice, and when somebody calls in, it requires them to say their name. That way, you can hear who it is before answering it and know if it’s worth picking up of sending to voicemail.
What is your favorite aspect of this product?
Great calling software and almost never drops calls like many others. Clarity is good and relatively cheap international calls.
What do you dislike most about this product?
Sometimes I'm not sure which number I'm getting calls from. It would be nice if maybe this was stressed in the software.
What recommendations would you give to someone considering this product?
Overall it's a great option especially if you have a legacy account that includes a free phone number.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity