What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Reliable
- Trustworthy
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Centralized Management Portal
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Kurt F.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
Great Product, great flexibility
Likeliness to Recommend
What differentiates Google Voice from other similar products?
The flexibility to have my number ring anywhere, view everything on my mobile phone or online with computer. Transcription is awesome.
What is your favorite aspect of this product?
I love being able to send this number anywhere and move from phone to phone.
What do you dislike most about this product?
I can't text videos from the mobile app.
What recommendations would you give to someone considering this product?
The ability to manage your phone number from anywhere and all the back end features is amazing.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Inspires Innovation
ADITYA P.
- Role: Vendor Management
- Industry: Construction
- Involvement: Vendor Management and Renewal
Submitted Jun 2021
Google voice review
Likeliness to Recommend
What differentiates Google Voice from other similar products?
This is the good products were we can connect through internet globally without paying any additional cost.
What is your favorite aspect of this product?
voice clarity is the most like favorite aspect.
What do you dislike most about this product?
It won't work without internet.
What recommendations would you give to someone considering this product?
I will be recommend to my officemate to use this product for office meeting or group discussion.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amin L.
- Role: C-Level
- Industry: Media
- Involvement: Vendor Selection and Purchasing
Submitted Jun 2021
the only light weight phone app available online
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice is full featured. You can get worldwide phone #, voice and sms included, you can get started instantly. It can be a part of your GSuite. You can also link with your phone # at no cost.
What is your favorite aspect of this product?
Messaging which comes in email
What do you dislike most about this product?
There is no intercom IVR feature
What recommendations would you give to someone considering this product?
If you would like to get started with a small or large team with local or international number then Google voice is the right choice
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing