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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Vaishnavi A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Easy to use and a amazing product

Likeliness to Recommend

9 /10

What differentiates Google Voice from other similar products?

Audio clarity is really good

What is your favorite aspect of this product?

Security and Easy to use

What do you dislike most about this product?

Nothing about dislike works as per the need.

What recommendations would you give to someone considering this product?

Audio clarity is really good and it is so easy to use. Give it a try

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Amaya M.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

When it comes to customer service, businesses need

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

So that I can tell the difference between personal and business conversations, I utilize Google Voice as a second line on my As a Senior Software Development Engineer In Test at Toyota Motor Corporation, I am responsible for answering phone inquiries from Toyota customers, Toyota dealers, and Toyota Using Google Voice, I may have a separate voicemail, text message inbox, and phone number. Inaccuracies in the voice-to-text feature

What is your favorite aspect of this product?

If you work in an environment where a work phone would be helpful, this is the phone for you. Just to have a second phone number, you don't need to carry about a second device. Salespeople and other professionals who contact with clients on a regular basis may find it useful. We utilize Google voice to provide each employee with a unique phone number that can be used on marketing As a result, there is no need to purchase expensive equipment. As a result, we can now have a separate professional number for each employee, which can be maintained separate from their.

What do you dislike most about this product?

If there was a method to know if the call is coming from your Google Voice number or your personal number before answering, that would be great. It doesn't seem that when I add a contact to my account on the web, it syncs with my phone, even though I'm saving it in the address book.

What recommendations would you give to someone considering this product?

The fact that I can give out a phone number that isn't my own is a plus for me. And I can tell if the phone call is coming from Google Voice or a personal number, which is helpful because it lets me know how to respond. A excellent alternative to giving out your personal phone number is Google Voice. Instead of worrying about spam calls on your private line, use your Google Voice number in this way. When voicemails are left, Google Voice will auto-transcribe the phone call so that you can read the voicemail instead of listening to it, which is really convenient. There are certain drawbacks to using Google Voice, such as not wanting those who.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

PRASHANT K.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Like putting a moat around your own phone number

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

I love that Google voice, allows you to get a free phone number in your area code of choice, and when somebody calls in, it requires them to say their name. That way, you can hear who it is before answering it and know if it’s worth picking up of sending to voicemail.

What is your favorite aspect of this product?

Great calling software and almost never drops calls like many others. Clarity is good and relatively cheap international calls.

What do you dislike most about this product?

Sometimes I'm not sure which number I'm getting calls from. It would be nice if maybe this was stressed in the software.

What recommendations would you give to someone considering this product?

Overall it's a great option especially if you have a legacy account that includes a free phone number.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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