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Google Voice Logo Award Winner Product Badge
Google Voice Logo Award Winner Product Badge
Google

Google Voice

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Google Voice
8.9 /10

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details


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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative
4% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Saves Time
  • Trustworthy

Feature Ratings

Average 84

Communications

88

Mobility

87

Secure Access

87

Call Management

85

Presence IM

84

Web & Desktop Conferencing

84

Audio Transcription

83

Analytics Reporting

83

Speech Access and Personal Assistant

81

Centralized Management Portal

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Breadth of Features

83

Availability and Quality of Training

82

Vendor Support

81

Ease of Data Integration

81

Product Strategy and Rate of Improvement

80

Google Voice Reviews

Rajesh s.

  • Role: Consultant
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Top class product, promising,highly recommended

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

The name google in itself is most prominent and highly rated company which i think has no need to differentiate with others. Google voice has given all expected returns, its easy to setup with all google suite tools and its free versions are doing well for beginners.

What is your favorite aspect of this product?

Ability to have call forwarding, very convenient to access phone calls from variety of devices, free versions,easy setup with all google suite tools etc are few of my favourite aspect i experienced in recent times.

What do you dislike most about this product?

Its been a pleasing experience till now, i havent faced any serious issues but there are some technical issues which needs improvement that is notifications and ringing dosen't work when someone messages me which has to be taken care of.

What recommendations would you give to someone considering this product?

Google voice is magnificently doing well for me and allowing a good environment for its user. Talking about recommendation to others, their shouldn't be any doubt in choosing this product.Hope it will fulfill your requirements.

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Hsiao-Han P.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Google Voice is a great addition to our company

Likeliness to Recommend

8 /10

What differentiates Google Voice from other similar products?

If your company is a Google product user like ours, this is the premier VoIP choice for making fast phone calls, text messages on any device over the internet. My company actually switched to Google Voice from another VoIP and the best part was its ports tool that will save the day of switching from the old one to the new Google one. We usually use different devices to make phone calls and it can easily be affiliated with Voice web app, mobile phone app, or even a deskphone.

What is your favorite aspect of this product?

If you need affiliation with desk phones for voice calls, there is a great benefit of Google voice because it is in league with Polycom and headsets. We were so relieved because it also came with an auto-attendant feature. It also comes handy for recording automated messages and forwarding it to certain persons in certain departments.

What do you dislike most about this product?

It is always great to have a taste of a product before purchasing it for mass usage. However, Google Voice doesn’t come with one. You can grab your hands on it if you have paid for one as a paid add-on in your Google workspace. Google Voice is surely simple but lacks advanced features and no deskphone support other than polycom which is quite disappointing.

What recommendations would you give to someone considering this product?

If simple is what you need, Google Voice is your course of action. If you are looking for a simple yet fully-equipped advanced feature, I’m sorry to say but this might not be the one for you. Google Voice is good for companies with many employees because it is simple to use and your employees will learn it in no time.

Pros

  • Efficient Service
  • Effective Service
  • Respectful
  • Altruistic

Renate Stefania L.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Convey your voice anywhere, anytime

Likeliness to Recommend

7 /10

What differentiates Google Voice from other similar products?

It has an interface that is very easy to use. It offers a trustworthy call forwarding feature. One can make infinite calls and messages. It is a very basic task to set up an account. If you have ever used any of the google workspace platforms, you will find no difficulty in using it.

What is your favorite aspect of this product?

Ring groups can be created so that group members can take calls one by one on a single telephone number. An automated attendant can also be set up that can direct callers to their desired department or person. Conference calling is also possible with google voice.

What do you dislike most about this product?

One downside is that it does not offer any toll-free numbers and it can be a major drawback for companies with clients dispersed all over the globe.

What recommendations would you give to someone considering this product?

Google voice is a chic option for small-scale businesses, particularly those, who have already used any other workspace platforms offered by Google. People with a tight budget can also utilize it efficiently as they often need to have a separate phone number for businesses.

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Client Friendly Policies

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