What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Reliable
- Performance Enhancing
- Saves Time
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Presence IM
Web & Desktop Conferencing
Audio Transcription
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Google Voice Reviews
Hayley W.
- Role: Industry Specific Role
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Apr 2023
Great product for slow call volume operations!
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Like Google Chat, super simple and easy to use which is better in the right circumstances.
What is your favorite aspect of this product?
The simplicity, everything is super intuitive!
What do you dislike most about this product?
I don’t rely on it as a main form of communication, if I did I feel like I wouldn’t appreciate the look of the software as much.
What recommendations would you give to someone considering this product?
Wouldn’t recommend for high call volume establishments.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kyle G.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2023
"Google Voice is great, I highly recommend it."
Likeliness to Recommend
What differentiates Google Voice from other similar products?
This software is unique because of how simple it is to set up and use.
What is your favorite aspect of this product?
Google Voice is one of the most user-friendly and adaptable voice programs available. In all honesty, it outshines the vast majority of its rivals. It's not complicated, has a straightforward design, and lets you control all of your business email accounts (Gmail, etc.) from a single administrative dashboard. In the same way, it functions equally well whether accessed through a web browser or a mobile app, you can do it either way.
What do you dislike most about this product?
The initial call over Google Voice could fail if your internet connection is shaky. I frequently find myself making calls, seeing the loading message, canceling the call, and then making it again when I am in an area with poor reception or data. The first call will load endlessly, but the second call will always go through. This is hardly the major problem, and the benefits exceed the drawbacks.
What recommendations would you give to someone considering this product?
This software comes highly recommended by me due to how simple the first configuration is. Through Google Business Hub, adding employee access is a simple process. It imported our existing business number in a very straightforward manner. It is simple to add voicemail and to specify work hours.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service
Srilekhya K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Decent option
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google is well known platform
What is your favorite aspect of this product?
The features of calling and contact sync
What do you dislike most about this product?
It can be improved a lot compared to other applications
What recommendations would you give to someone considering this product?
One of the good options to try
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Effective Service
