What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Gong Reviews
Rebecca W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Easy to use with a good transcription feature
Likeliness to Recommend
What differentiates Gong from other similar products?
Strength of automation.
What is your favorite aspect of this product?
Transcription.
What do you dislike most about this product?
Opps #'s are all over the place - are not consistent.
What recommendations would you give to someone considering this product?
Use it for sales.
Pros
- Performance Enhancing
- Saves Time
- Enables Productivity
- Effective Service
Cons
- Slower Product Innovation
- Under Delivered
Daniel R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Game Changer
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong has a strong feature set, and great AI tool.
What is your favorite aspect of this product?
The ability to help coach my sales team with data and insights
What do you dislike most about this product?
implementation and integration with other software
What recommendations would you give to someone considering this product?
A great tool that has added a lot of value to our business. Buy it!
Pros
- Performance Enhancing
- Respectful
- Reliable
- Enables Productivity
Annie B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
A must-have.
Likeliness to Recommend
What differentiates Gong from other similar products?
I'm a fan of the speech-to-text AI (audio transcription) and ability to search by keywords, topics, trackers, etc. It's easy to find what you're looking for, which seems like a minor thing but when you have hundreds of calls to sift through, having a great search feature can save you a ton of time. I've also been impressed with the dashboards and analytics, as well as the attention being paid to further build out these features to be even more helpful (especially the "deal insights" aspect.) I'm also very happy with the contact I've had with Gong's customer-facing team.
What is your favorite aspect of this product?
I definitely appreciate the audio transcripts. It's usually much faster to read through calls than to listen to them, and I can find competitive intel or background for potential future case studies more easily.
What do you dislike most about this product?
I don't think I would call it a "dislike" necessarily, but the Library feature has potential that isn't being used currently. I would love to see the AI built out to recommend content for the library folders rather than needing to be manually populated.
What recommendations would you give to someone considering this product?
Go for it. I can see there being some pushback from some teams about not wanting to feel recorded/listened to all the time, but Gong fosters transparency and collaboration - so keep company culture in mind as you implement it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
