What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
95 Plan to Renew
2
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Call Analytics
Role-Based Access
Artificial Intelligence Engine
Application Integration
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Mobile Support
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Gong Reviews
Mitchell T.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jul 2021
Game-changing software - can't recommend enough!
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong does an incredible job of tracking all the most salient call details (length, time, callers, etc) and highlighting the key moments of each of those calls. The AI has an uncanny ability to identify crucial inflections points and creates notifications for users to follow up on any action items. It truly shines on mobile with robust features and support, I use it almost more on my phone than on my laptop.
What is your favorite aspect of this product?
My favorite aspect is how easy it is to use - I was out of the office when our team went through the initial training and I was still able to learn my way around the software very intuitively with the support of very clear supporting guidelines and recommendations.
What do you dislike most about this product?
The layout and userface interface has some inconsistencies from one page to the next. However, the inconvenience is minor and does not impede the full functionality.
What recommendations would you give to someone considering this product?
Prepare to dedicate a meaningful amount of time to learning all the tools and features afforded by the software. There is a wealth of resources and time saving efficiencies to be gained here, and it is well worth the time to go beyond the surface level features of call tracking.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Evan C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Gong.io exceeds expectations
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is a strong competitor in the space and is really pathing the way for sales processes and procedures. The tool sets itself aside from standardized communication platforms such as Zoom, Skype, or Microsoft Teams because not only does the meetings get recorded, but they are automatically recorded, analyzed, and transcribed into a database to easily review and break down information.
What is your favorite aspect of this product?
My favorite aspect of Gong is simply how seemless the tool works amongst Salesforce and Zoom in addition to the incredible job of transcribing conversations, providing key points of interest, and allowing peers and leaders to leave feedback.
What do you dislike most about this product?
At this point in time I cannot think of any examples.
What recommendations would you give to someone considering this product?
If you, or your team are currently encountering with staying on top of the sales process then Gong is going to ultimately be the right solution for you. The tool streamlines so many processes and makes the process much easier in terms of how that information is broken down and analyzed for review later on.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Kiara B.
- Role: Consultant
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
I use Gong often in my current role. Love it!
Likeliness to Recommend
What differentiates Gong from other similar products?
The ease of use is bar none.
What is your favorite aspect of this product?
My favorite aspect is the product's ability to correctly label certain characteristics of each call. It helps me focus on the areas where I may need to improve.
What do you dislike most about this product?
This is a small thing. But I'm not crazy about how long it takes to upload calls sometimes. Other than that, no complaints.
What recommendations would you give to someone considering this product?
I would recommend that they buy the product. It's easy to use and reliable.
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Reliable
