What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFreshBooks Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on FreshBooks.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
4
Since last award
88 Plan to Renew
10
Since last award
83 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Cost Revenue Tracking
Expense Management
Reconciliation
Dashboards, Analytics and Reporting
Cash Flow Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Project Accounting
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Ease of Customization
Breadth of Features
Ease of IT Administration
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of Data Integration
Also Featured in...
FreshBooks Reviews
Thomas W.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2024
Reliable Accounting solution for small businesses
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
It stands out because of ease of use and relatively simple features that favor small companies. For example, it does not very complicated features and does not much time to grasp how it works.
What is your favorite aspect of this product?
The invoicing function is my favorite because it saves time and offers a polite way to ask our online clients to pay for their services. The invoicing process is straightforward, and it encourages online payments. I also like the expense tracking feature since it makes us conscious of the business expenses and respond accordingly. The time tracking also gives insight on the time required to handle a project and help us adjust the rates when necessary.
What do you dislike most about this product?
I find the reporting feature inadequate because the reports are critical and could help us make better business decisions. The cost could go up if your small business grows fast because of the restrictions on the number of users. The Lite plan does not offer the typical double-entry accounting system and some crucial features such as the bank reconciliation options, It is rather too simple.
What recommendations would you give to someone considering this product?
Understand your business needs and ensure you understand FreshBooks functions. Remember to read the terms and conditions and evaluate how business changes could be affected by them.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
Sylvia M.
- Role: Student Academic
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2024
Simple to use
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Freshbook is easy to learn compared to other products like QuickBooks
What is your favorite aspect of this product?
Creating invoices is very faster because of already made templates which are editable and invoice can be saved as pdf copies and also sent to via email
What recommendations would you give to someone considering this product?
Freshbook supports both small and large business in accounting services, it collect funds and send reminder to clients on behalf of the user. Freshbook is quick in service delivery.
Pros
- Continually Improving Product
- Reliable
- Inspires Innovation
- Caring
Lorne F.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2023
Best tool for accounting hands down
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
In-app estimates and proposals are second to none
What is your favorite aspect of this product?
The Chart of Accounts (COA) provides an easy-to-understand and comprehensive overview of the business’s accounts.
What do you dislike most about this product?
Time tracking could have been better suited for my teams.
What recommendations would you give to someone considering this product?
Love the platform, the partner program is great too.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
