What is FreshBooks?
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
88 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love FreshBooks?
Pros
- Respectful
- Performance Enhancing
- Client Friendly Policies
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Cost Revenue Tracking
Expense Management
Reconciliation
Dashboards, Analytics and Reporting
Cash Flow Management
Accounts Payable Purchase Orders
Project Accounting
General Ledger Chart of Accounts
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Product Strategy and Rate of Improvement
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Quality of Features
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Ease of Data Integration
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FreshBooks Reviews
victor t.
- Role: Finance
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jan 2021
refresh accounting processes with freshbooks.
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
Most accounting software are very practical and allow you to record all the accounting operations of your company, freshbooks is a better way of doing things, it is innovative, it allows you to register invoices very quickly and the precision is unmatched, the most outstanding feature and what makes this tool the best is precision.
What is your favorite aspect of this product?
freshbooks offers many tools for users, it allows to elaborate detailed invoices and sends them to clients automatically, it is easy to use and the user interface is very attractive. you can keep your company's accounting without any complications, you can control all accounting processes, thanks to this tool.
What do you dislike most about this product?
In the time that I have been using freshbooks I have not had problems, from the beginning I have understood how this tool works and I hope to continue enjoying its performance.
What recommendations would you give to someone considering this product?
To achieve the objectives of a company we must bear in mind that we must be very precise in accounting, to be able to achieve this task it is necessary to implement unique software that will help us improve, freshbooks will allow you to record all accounting processes and help you to control all your bills.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mike J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2020
Lots of features - but it's no quickbooks
Likeliness to Recommend
What differentiates FreshBooks from other similar products?
This product is completely web based in the cloud. It's relatively cheap compared to other solutions and the user interface is easy to navigate. It's also very easy to customize the templates for invoicing, which is what this product seems to be centered around.
What is your favorite aspect of this product?
The invoicing feature is great and the templates are super clean and professional. Being cloud based means no clunky software and it can be accessed easily from anywhere or their app.
What do you dislike most about this product?
Many of the features are somewhat bare bones and don't offer a lot of variables or adjustments. We were using it for commercial leases (billing the tenants) and in our state the sales tax changes based on county. There is no way to override or set a different rate based on the individual invoice. Lots missing features like that can make this product a headache or impossible to implement in certain businesses. We had to change to quickbooks to resolve the issue.
What recommendations would you give to someone considering this product?
Your experience will be hit or miss with this product based on your industry and its accounting practices. For 99% of small businesses it's fine. But if your midsize+ or have accounting quirks in your industry, you may need a different product.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
