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FastSpring

FastSpring

Composite Score
8.2 /10
CX Score
8.5 /10
Category
FastSpring
8.2 /10

What is FastSpring?

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

Company Details


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Awards & Recognition

FastSpring won the following awards in the B2B eCommerce category

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FastSpring Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FastSpring.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

99 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FastSpring?

1% Negative
6% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 83

Payment Processing

87

Shopping Cart Management

86

Content Localization

85

Multi-Storefront

85

ERP Integration

84

Guided Selling

83

Catalog Management

82

Content Management

82

Order Management

82

Integrated Search

80

Reporting and Analytics

80

Vendor Capability Ratings

Average 82

Business Value Created

85

Vendor Support

85

Ease of IT Administration

84

Quality of Features

83

Breadth of Features

82

Ease of Implementation

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

80

Ease of Customization

78

FastSpring Reviews

Rahul B.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use its integration

Likeliness to Recommend

8 /10

What differentiates FastSpring from other similar products?

Its accessibility and ease usage

What is your favorite aspect of this product?

Catalogue management and payment management

What do you dislike most about this product?

Nothing as of now.. may be in future

What recommendations would you give to someone considering this product?

Good product, worthy for money

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bianca H.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Awesome and also superior

Likeliness to Recommend

9 /10

What differentiates FastSpring from other similar products?

I am a big fan of the rich toolkit of FastSpring, but what made me love it, even more, is the cutting-edge testing environment it gave us. I compared this capability to others and it was clear that FastSpring is superior to any other product. We can simply mimic both successful future payments and catastrophes within its test system.

What is your favorite aspect of this product?

Though the toolkit is packed with other incredible capabilities, I find the library of checkout tools that are provided to us and the option to create our own via our API to be absolutely super excellent. We were relieved from the hassle of administering a subscription product by its excellent feature of easy product setup, which only requires us to choose the product's billing cycle.

What do you dislike most about this product?

For a while there, it can be a little awkward to navigate the dashboard. The dashboard is the only thing that annoys me every day when I open the system, but I push that feeling away because the other capabilities are crazy and clever and are everything to me, and I can't afford to leave them. A bit of additional work must be carried out on the display.

What recommendations would you give to someone considering this product?

Because I found it to be wonderful in all of the ways I used it I highly encourage others to deploy it for better running their B2B businesses. Users who use FastSpring will be relieved of many boring jobs. They also provide fantastic customer service, helping you whenever you need it to improve your store.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Nathalia A.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Toolkit packed with incredible capabilities

Likeliness to Recommend

10 /10

What differentiates FastSpring from other similar products?

FastSpring is a platform that tackled all the complexities of our selling program and left us equipped with the most intelligent tools so we can encourage innovation at work, automate procedures, and better satisfy our clients. I was most amazed by its detailed reporting than by any other feature.

What is your favorite aspect of this product?

FastSpring is a tool that opens up a wealth of new possibilities for us. It simplifies the complexity of our online store and provides us with advanced features that other vendors lack, such as international merchant services, subscription control, checkout, payroll taxes, fraud protection, and much more that has proven really beneficial for us to gain better profits while cutting on working hours.

What do you dislike most about this product?

When signing up, strange little access codes are necessary. However, now that I understand that this is a security measure to prevent thieves from trying to access our valued customers' confidential material, I no longer consider this to be a drawback. Instead, I am willing to put up with this minor inconvenience while it is being continued to work out.

What recommendations would you give to someone considering this product?

I urge people to think about FastSpring because I found it to be fantastic in all of my usages, and those who do will be liberated from a lot of boring jobs. As a result of its deployment, you will be liberated from having to worry about customs, regulations, and everything else, allowing you to return to creating excellent products and offerings to please your customers, which is what you do best.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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