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What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.
Company Details
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Get AssistanceDrift Conversation Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Personalized Service
Voice or Text Input
Scheduled Availability
Translation
Application Programming Interface
Workflow Processing
Multi-channel
Integration With CRM
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
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Drift Conversation Cloud Reviews
Darrel C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
"Amazing Product"
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift's emphasis on AI-driven conversational marketing sets it apart, enabling businesses to engage with customers in more personalized and contextualized ways.
What is your favorite aspect of this product?
It offers a user-friendly interface for setting up and managing conversational marketing campaigns, making it accessible to users with varying technical expertise.
What do you dislike most about this product?
The AI capabilities of the chatbots may not be as advanced as some competing platforms, impacting the sophistication of automated conversations.
What recommendations would you give to someone considering this product?
I would recommend Drift Conversation Cloud for businesses looking to enhance their customer interactions through conversational marketing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Beaux L.
- Role: Operations
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Apr 2023
Speed to lead
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
The video features and ability to route leads with your sales engagement platform.
What is your favorite aspect of this product?
The ability to take inbound leads and have them automatically sequenced in an engagement platform.
What do you dislike most about this product?
It can be a bit tricky at first to set up all your conversations.
What recommendations would you give to someone considering this product?
Would highly recommend a sales engagement platform to go along with it.
Pros
- Enables Productivity
- Efficient Service
- Effective Service
- Saves Time
Brendan C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Drift-One of the best Chat Bot Software
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
I have not used a lot of products similar to Drift, but from using Drift, I can say the best part about it is how easy it is to use. Another thing that I think is a key differentiator with Drift besides the ability to customize almost everything and integrate with Calendars is the Analytics side. Drift has a pool of Analytics that are really valuable to Managers and to the end-user to be able to track the people they engaged with, patterns of communication, and other major aspects of the Analytics provided.
What is your favorite aspect of this product?
The best part about Drift for me would be the ability to customize a Playbook or Bot Chat to your liking and to your offering. You can craft questions and messaging that lead the prospect where you want them to go and the questions you want them to answer. After those questions, if they are still not satisfied, the Bot can refer them to an agent, but if they are satisfied, they can easily book a Discovery Call with one of our AEs.
What do you dislike most about this product?
There is nothing I dislike about Drift so far, it has everything we need for now and I'm entirely happy with it.
What recommendations would you give to someone considering this product?
I would always recommend someone using a product for the first time or looking to migrate to a different product to do thorough research, evaluate the problems you have and how you would want to fix them, evaluate the tech stack you currently have, and research to see if the tech stack you use would integrate with the product you want to invest in, and would the product be able to solve your business problems.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
