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What is Drift Conversation Cloud?
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time. Elevate buyer engagement and deliver experiences with AI that listens, understands, and learns from your site visitors. As a pioneer in Conversational Marketing, Drift's patented AI capabilities transform website visitors into loyal customers.
Company Details
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Get AssistanceDrift Conversation Cloud Ratings
Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
2
Since last award
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Drift Conversation Cloud?
Pros
- Helps Innovate
- Respectful
- Includes Product Enhancements
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Personalized Service
Voice or Text Input
Scheduled Availability
Translation
Application Programming Interface
Workflow Processing
Multi-channel
Integration With CRM
Natural Language Processing
Wayfinding
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Data Integration
Vendor Support
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Drift Conversation Cloud Reviews
Akash P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Effective, but pricey for small businesses.
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift Conversation Cloud is unique because it prioritizes real-time, personalized conversations for sales and marketing. It uses advanced AI to qualify leads and automate scheduling, making it easier for businesses to connect with customers. Plus, it integrates smoothly with CRM and other marketing tools to boost customer engagement.
What is your favorite aspect of this product?
My favorite aspect of Drift Conversation Cloud is its ability to facilitate real-time conversations that feel personal and engaging. The AI-driven lead qualification and automated scheduling features save time for sales teams, allowing them to focus on building relationships rather than handling administrative tasks.
What do you dislike most about this product?
What I dislike most about Drift Conversation Cloud is that it can be a bit pricey, especially for small businesses. Additionally, some users may find the setup process a bit complicated, which could require a learning curve to fully utilize all its features.
What recommendations would you give to someone considering this product?
If you’re thinking about using Drift Conversation Cloud, I suggest trying out any demos or free trials to see how it fits your needs. Check if the pricing works for your budget and start with the most important features for your sales and marketing. Also, be ready to spend some time on setup to get everything working well.
Pros
- Client Friendly Policies
- Over Delivered
- Helps Innovate
- Continually Improving Product
Nay M.
- Role: Vendor Management
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Apr 2024
Drift helps ou custumer support to be effective
Likeliness to Recommend
What is your favorite aspect of this product?
easy implementation
What do you dislike most about this product?
nothing comes to my mind now
What recommendations would you give to someone considering this product?
iIts great for fast communication
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Darrel C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
"Amazing Product"
Likeliness to Recommend
What differentiates Drift Conversation Cloud from other similar products?
Drift's emphasis on AI-driven conversational marketing sets it apart, enabling businesses to engage with customers in more personalized and contextualized ways.
What is your favorite aspect of this product?
It offers a user-friendly interface for setting up and managing conversational marketing campaigns, making it accessible to users with varying technical expertise.
What do you dislike most about this product?
The AI capabilities of the chatbots may not be as advanced as some competing platforms, impacting the sophistication of automated conversations.
What recommendations would you give to someone considering this product?
I would recommend Drift Conversation Cloud for businesses looking to enhance their customer interactions through conversational marketing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
