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DocuSign Identify Logo
DocuSign Identify Logo
Docusign

DocuSign Identify

Composite Score
7.5 /10
CX Score
7.5 /10
Category
DocuSign Identify
7.5 /10

What is DocuSign Identify?

Verify signer identity beyond the standard practice of clicking an emailed link. DocuSign Identify makes identity proofing and authentication a seamless part of eSignature. So you protect your important agreements, and your customer experience.

Company Details


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DocuSign Identify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign Identify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign Identify?

7% Negative
6% Neutral
87% Positive

Pros

  • Efficient Service
  • Saves Time
  • Respectful
  • Helps Innovate

Feature Ratings

Average 78

Picture Identification

83

Regulatory Compliance

78

Database Integration

78

Document Hosting

78

Reporting

77

Vendor Capability Ratings

Average 83

Ease of Implementation

88

Quality of Features

87

Business Value Created

87

Usability and Intuitiveness

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Vendor Support

79

DocuSign Identify Reviews

shaffaf k.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Great product, tech support could be better.

Likeliness to Recommend

10 /10

What differentiates DocuSign Identify from other similar products?

High level features and ease of access

What is your favorite aspect of this product?

Cost cutting and time saving

What do you dislike most about this product?

Tech support

What recommendations would you give to someone considering this product?

Be patient regarding tech support otherwise it’s a best product and delivers on all promised features.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Racquel S.

  • Role: C-Level
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Very Easy To Use and Integrate

Likeliness to Recommend

10 /10

What differentiates DocuSign Identify from other similar products?

The difference is that DocuSign Identify works with DocuSign for documents so that you are able to easily identify who is signing

What is your favorite aspect of this product?

The face that the client fills out the information on the computer and then they are sent a link for them to put in their identification and then asked to take a selfie. The information is done is one shot so that you can know that the right person signed the document and also you have proof if there were ever an issue. also once the document is signed and the identity verified then the contract is completed and each person gets a copy. And this really lowers the level of fraud. You know who you are doing business with.

What do you dislike most about this product?

I do not dislike anything about the product. It does what it says it will do and more

What recommendations would you give to someone considering this product?

If you have a business that requires signing of documents and you want to ensure that the right persons are signing, then you need this. With so much fraud happening today it is vital that verification be done. So you must, must get this to ensure your business against fraud. Try it and see how much you will become to rely on it for all your document signature and verifications

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Consultant
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2023

Nice tool, easy to use

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity