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What is Dialpad Ai Contact Center?
Dialpad Ai Contact Center is the inbound call center that enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, your agents have a single place to focus, troubleshoot, and resolve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Ai Contact Center?
Pros
- Trustworthy
- Fair
- Transparent
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Skills Based Routing
Screen Prompts
Knowledge Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Multi Channel Intake Integration
Multi Channel Queue Management
Call Recording
Workforce Management
Contact Center Analytics
Ticket Management
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Customization
Dialpad Ai Contact Center Reviews
Sam M.
- Role: Operations
- Industry: Apparel
- Involvement: End User of Application
Submitted Nov 2022
Incredibly Intuitive VoIP Call Center Software!
Likeliness to Recommend
What differentiates Dialpad Ai Contact Center from other similar products?
There are a lot of VoIP offerings out there that just aren't intuitive. If you're using this type of software for any sort of customer support service, you probably experience fairly high to medium turnover. While it's wonderful to provide new employees with hands-on training, you still want to provide them with tools that are easy to use from the very beginning so that they can really feel comfortable using the software. Comfortable, confident employees = happy customers.
What is your favorite aspect of this product?
How easy it is to use! The queue management is so on point. It's so helpful to see where you'll be in the queue once your call is up and just how many customers are waiting to speak to someone.
What do you dislike most about this product?
If users do not have a strong connection, some features (like mute button, for example) will just disappear. Very odd! I hope this issue has gotten fixed since I was really in the weeds with Dialpad. Companies looking to purchase this software for use with remote workers will really want to make sure that their employees are not only on a strong internet connection but have a computer that runs decently. THAT SAID we have had folks use Dialpads on "potato" computers and it still worked fantastically 9 out of 10 times (more reliable than Zoom, for example, in the same context).
What recommendations would you give to someone considering this product?
Give it a trial, you'll probably end up loving it.
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Inspires Innovation
Mitchell H.
- Role: Information Technology
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jul 2022
Best voip system around
Likeliness to Recommend
What differentiates Dialpad Ai Contact Center from other similar products?
The ease to use and the amazing metrics
What is your favorite aspect of this product?
It’s easy to use and administer
What do you dislike most about this product?
The dashboards could be better
What recommendations would you give to someone considering this product?
Give it a try it’s the best voip system I’ve used.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Austin M.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted May 2022
I highly recommend Dialpad!
Likeliness to Recommend
What differentiates Dialpad Ai Contact Center from other similar products?
I have only used Dialpad, but the fact that I can use on my mobile device is very helpful. Dialpad organizes calls and transcribes them.
What is your favorite aspect of this product?
Transcribing of the calls, mobile phone app version, and organization.
What do you dislike most about this product?
I sometimes have trouble having calls forwarded to my cell phone.
What recommendations would you give to someone considering this product?
I would highly recommend Dialpad because of the organization, mobile app version, and ability to transcribe phone calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Leverages Incumbent Status
