What is Dialpad Ai Contact Center?
Dialpad Ai Contact Center is the inbound call center that enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, your agents have a single place to focus, troubleshoot, and resolve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Ai Contact Center?
Pros
- Trustworthy
- Fair
- Transparent
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Skills Based Routing
Screen Prompts
Knowledge Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Multi Channel Intake Integration
Multi Channel Queue Management
Call Recording
Workforce Management
Contact Center Analytics
Ticket Management
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Customization
Dialpad Ai Contact Center Reviews
Mike M.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Nov 2024
Features that make selling and service easy
Likeliness to Recommend
What differentiates Dialpad Ai Contact Center from other similar products?
Their AI technology is much more advance and accurate. They also have all features on one app instead of multiple interfaces. It is very easy to admin, manage and use it as well. Might be the most efficient system to manage that I’ve seen
What is your favorite aspect of this product?
How easy it is to use
What do you dislike most about this product?
If you have multiple contact centers for the same team there is no easy way to bulk upload new messages/music
What recommendations would you give to someone considering this product?
Ask for a demo account to go in and look around for yourself first. Have you list of current pain points and make sure those don’t exist.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Kelsey T.
- Role: Sales Marketing
- Industry: Education
- Involvement: Initial Implementation
Submitted Jan 2024
Great usability and features!
Likeliness to Recommend
What differentiates Dialpad Ai Contact Center from other similar products?
I love the features of adding contacts and links to pull of their profile
What is your favorite aspect of this product?
I love the Design
What do you dislike most about this product?
The transcripts aren't very good
What recommendations would you give to someone considering this product?
Use all the features!
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Betsy U.
- Role: Finance
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2023
Easy to use once you get the hang of it
Likeliness to Recommend
What differentiates Dialpad Ai Contact Center from other similar products?
Has a lot of features that other products don't. And it's easy to get a hold of customer service for help and trouble shooting.
What is your favorite aspect of this product?
See all the information in one place and ease of transition.
What do you dislike most about this product?
Sometimes things disappear and I can't block
What recommendations would you give to someone considering this product?
WOrks well with salesforce and has a lot of options to customize
Pros
- Performance Enhancing
- Transparent
- Includes Product Enhancements
- Friendly Negotiation