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What is Dialpad Ai Contact Center?
Dialpad Ai Contact Center is the inbound call center that enables agents to deliver personalized support at scale. With real-time coaching that offers up answers on demand plus native integrations to help desks and ticketing systems, your agents have a single place to focus, troubleshoot, and resolve.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Ai Contact Center?
Pros
- Trustworthy
- Fair
- Transparent
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Skills Based Routing
Screen Prompts
Knowledge Management
Contact Center Compliance Management
Call Scripting and Call Flow Management
Multi Channel Intake Integration
Multi Channel Queue Management
Call Recording
Workforce Management
Contact Center Analytics
Ticket Management
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Customization
Dialpad Ai Contact Center Reviews
Tia A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Pretty decent software with very relevant features
Likeliness to Recommend
What differentiates Dialpad Ai Contact Center from other similar products?
The look and layout of dialpad is cleaner and less crowded so it’s a bit easier to see what you’re doing
What is your favorite aspect of this product?
The ability to watch multiple queues at once
What do you dislike most about this product?
There isn’t really anything I dislike. I’d be nitpicking if I did.
What recommendations would you give to someone considering this product?
Try out the meeting options and transcription of the calls. They are so helpful and pretty accurate
Pros
- Enables Productivity
- Respectful
- Client Friendly Policies
- Client's Interest First
Kayla R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
A great software for calling centers.
Likeliness to Recommend
What differentiates Dialpad Ai Contact Center from other similar products?
I prefer that the system errors aren’t that always like other calling apps I’ve utilized in the past. It’s straightforward to get the amount for each rep. I prefer that you simply don’t need to constantly check on the reps because you get automatic notifications of when they are on the call center or on break’s conjointly very nice to grasp that you can customize the calling choice to provide extensions or personal numbers.
What is your favorite aspect of this product?
Artificial intelligence is great. The reporting is simple to use and in-depth. The call recording library is well laid out and simple to track down calls. Once the account manager shows you the settings, you’ll notice they cover all of your wants and are intuitively placed. I vetted ten phone providers for my client service team and also the intersection between cost and options resides with Dialpad.
What do you dislike most about this product?
There’s an absence of customization. We weren’t offered any choices besides what comes out of the box for ZenDesk integration. Would you prefer the transcript for the call or voicemail to show up on the ticket?
What recommendations would you give to someone considering this product?
Very light weighted however totally practical in terms of essential elements, with no bloatware. Real-time transcript and real-time listening add additional stars to it. From setting it up from an admin perspective to a user experience, it beats down the opposite competitor’s hands down.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Effective Service
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Nov 2022
Technology is different. Mostly good.
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Inspires Innovation
- Caring
