What is ConcentrixCX?
Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
100 Plan to Renew
73 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConcentrixCX?
Pros
- Trustworthy
- Caring
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sentiment Analytics
Data Visualization
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Text Analytics
Alerts
Questionnaire Design/Survey Builder
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Quality of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
ConcentrixCX Reviews
Shivang M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Making customers experience extraordinary!
Likeliness to Recommend
What differentiates ConcentrixCX from other similar products?
ConcentrixCX combines an advanced customer feedback platform with tailored experience management services. This integration ensures that customer feedback is seamlessly integrated into broader CX strategies, driving adoption, informed decisions, and continuous improvement throughout organizations.Users appreciate that ConcentrixCX is easy to configure and flexible. It provides actionable insights and customizable data access, making it adaptable to various organizational needs.
What is your favorite aspect of this product?
Concentrix operates in over 40 countries across six continents. Its extensive global presence allows it to connect companies better with their consumers, regardless of geographical boundaries.
What do you dislike most about this product?
The insights generated by ConcentrixCX can become unwieldy due to the advanced listening program. Users may need assistance in integrating customer feedback into broader CX strategies effectively.Some users have noted that ConcentrixCX currently lacks do-it-yourself (DIY) capabilities. However, the platform is innovative and actively working toward enhancing DIY features for surveys and dashboards.
What recommendations would you give to someone considering this product?
Users appreciate that ConcentrixCX is easy to configure and flexible. It provides actionable insights and customizable data access, making it adaptable to various organizational needs.ConcentrixCX’s blend of technology and tailored services makes it a compelling option for businesses seeking to enhance their customer experiences!
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
Ujjainee D.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
I liked there text analytical feature and insights
Likeliness to Recommend
What differentiates ConcentrixCX from other similar products?
The advanced text analytical feature and customisable solutions
What is your favorite aspect of this product?
They provide actionable insights from customer data and enhance overall experience
What do you dislike most about this product?
It is little expensive compared to other products in the market
What recommendations would you give to someone considering this product?
Thoroughly evaluate your business needs and compare the features and pricing before going with this product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Manhal A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Fantastic tool! Must use!!
Likeliness to Recommend
What differentiates ConcentrixCX from other similar products?
ConcentrixCX implants the voice of your clients across your association, equipping all of your workers with the bits of knowledge they need to make the client experience remarkable.
What is your favorite aspect of this product?
It helps divert client encounters from "not really good or bad" to terrific. Concentrix is the main CX organization that takes one of the business' most progressive client criticism stages and joins it with experience the executives administrations customized to you.
What do you dislike most about this product?
Nothing I dislike about this
What recommendations would you give to someone considering this product?
See your clients' encounters across any touchpoints or venture, in a solitary spot.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Enables Productivity