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Concentrix Corp

ConcentrixCX

Composite Score
7.2 /10
CX Score
7.7 /10
Category
ConcentrixCX
7.2 /10

What is ConcentrixCX?

Concentrix is a CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. ConcentrixC is a VOC feedback platform that was purpose built to improve experiences. By combining the powerful insights from ConcentrixCX with people-led root cause analysis, action planning, and business strategy, you will quickly accelerate the impact of your program.

Company Details


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ConcentrixCX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConcentrixCX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

100 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConcentrixCX?

8% Negative
7% Neutral
85% Positive

Pros

  • Trustworthy
  • Caring
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 70

Sentiment Analytics

79

Data Visualization

75

Multi-Channel Data Collection

73

Dashboards, Analytics and Reporting

73

Text Analytics

71

Alerts

69

Questionnaire Design/Survey Builder

67

API Framework

63

Vendor Capability Ratings

Average 72

Usability and Intuitiveness

81

Breadth of Features

77

Business Value Created

77

Product Strategy and Rate of Improvement

75

Ease of Implementation

73

Quality of Features

73

Vendor Support

71

Ease of Customization

69

Availability and Quality of Training

67

Ease of IT Administration

67

Ease of Data Integration

65

ConcentrixCX Reviews

Shivang M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Making customers experience extraordinary!

Likeliness to Recommend

7 /10

What differentiates ConcentrixCX from other similar products?

ConcentrixCX combines an advanced customer feedback platform with tailored experience management services. This integration ensures that customer feedback is seamlessly integrated into broader CX strategies, driving adoption, informed decisions, and continuous improvement throughout organizations.Users appreciate that ConcentrixCX is easy to configure and flexible. It provides actionable insights and customizable data access, making it adaptable to various organizational needs.

What is your favorite aspect of this product?

Concentrix operates in over 40 countries across six continents. Its extensive global presence allows it to connect companies better with their consumers, regardless of geographical boundaries.

What do you dislike most about this product?

The insights generated by ConcentrixCX can become unwieldy due to the advanced listening program. Users may need assistance in integrating customer feedback into broader CX strategies effectively.Some users have noted that ConcentrixCX currently lacks do-it-yourself (DIY) capabilities. However, the platform is innovative and actively working toward enhancing DIY features for surveys and dashboards.

What recommendations would you give to someone considering this product?

Users appreciate that ConcentrixCX is easy to configure and flexible. It provides actionable insights and customizable data access, making it adaptable to various organizational needs.ConcentrixCX’s blend of technology and tailored services makes it a compelling option for businesses seeking to enhance their customer experiences!

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Ujjainee D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

I liked there text analytical feature and insights

Likeliness to Recommend

9 /10

What differentiates ConcentrixCX from other similar products?

The advanced text analytical feature and customisable solutions

What is your favorite aspect of this product?

They provide actionable insights from customer data and enhance overall experience

What do you dislike most about this product?

It is little expensive compared to other products in the market

What recommendations would you give to someone considering this product?

Thoroughly evaluate your business needs and compare the features and pricing before going with this product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Manhal A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Fantastic tool! Must use!!

Likeliness to Recommend

9 /10

What differentiates ConcentrixCX from other similar products?

ConcentrixCX implants the voice of your clients across your association, equipping all of your workers with the bits of knowledge they need to make the client experience remarkable.

What is your favorite aspect of this product?

It helps divert client encounters from "not really good or bad" to terrific. Concentrix is the main CX organization that takes one of the business' most progressive client criticism stages and joins it with experience the executives administrations customized to you.

What do you dislike most about this product?

Nothing I dislike about this

What recommendations would you give to someone considering this product?

See your clients' encounters across any touchpoints or venture, in a solitary spot.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Enables Productivity

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