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Chrome River EXPENSE

Composite Score

8.1 /10

CX Score

8.0 /10

38 Reviews Write a Review

What is Chrome River EXPENSE?

Chrome River EXPENSE is a fast, fluid, mobile web app that offers global organizations the latest in travel and expense management. EXPENSE delivers the same user experience across all devices – smartphones, tablets, laptops, desktops – which makes employees happy. Powerful analytics and expense reporting capabilities make the CFO and accounts payable staff even happier. EXPENSE serves mid-size to large global enterprise organizations.

Company Details

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Awards & Recognition

Chrome River EXPENSE won the following awards in the Expense Management category

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3 Top Rated Capabilities

2 Top Rated Features

2023

3 Top Rated Capabilities

3 Top Rated Features

2021

2020 Data Quadrant Gold Medalist

2020

2019 Data Quadrant Gold Medalist

2019

Chrome River EXPENSE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chrome River EXPENSE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

99 Plan to Renew

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chrome River EXPENSE?

1% Negative

11% Neutral

88% Positive

Pros

Trustworthy
Reliable
Acts with Integrity
Fair

Feature Ratings

Average 84

Multi Currency

Single Sign-On (SSO)

Optical Character Recognition

Expense Detail Tracking

Expense Itemization

Travel Profile

Receipt Image Submission

Expense Policy Aware

Approval Workflow

Desktop Browser Support

Travel and Accommodation Booking

Vendor Capability Ratings

Average 81

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Business Value Created

Vendor Support

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Chrome River EXPENSE Reviews

Dmitri K.

Role: Operations
Industry: Education
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2023

Very user friendly product with flexibility

Likeliness to Recommend

9 /10

What differentiates Chrome River EXPENSE from other similar products?

It is very user friendly and easy to understand and it has a lot of flexibility in terms of how the interface will look and how the workflow with approval routing with be set up. It also has a very comprehensive analytics module which allows you to do a lot of useful cost-related studies. Organizational acceptance of this product is guaranteed. Other products I reviewed were more rigid and confusing for an average user.

What is your favorite aspect of this product?

the adaptability aspect to satisfied unique organizational requirements.

What do you dislike most about this product?

the automated approval routing may not always work the way you expect, due to unclear instructions.

What recommendations would you give to someone considering this product?

If the automated approval routing is very convoluted in your organization, it may cause a lot of misunderstandings and back and forth arguments with Chrome River programmers. you have to be very clear about what you are requesting because the end result may be way off from your original intentions.

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Inspires Innovation

Rina W.

Role: Vendor Management
Industry: Technology
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2023

standard expense software

Likeliness to Recommend

7 /10

What differentiates Chrome River EXPENSE from other similar products?

It has been around for a long time.

What is your favorite aspect of this product?

Easy to use.

What do you dislike most about this product?

Expensify is better.

What recommendations would you give to someone considering this product?

Not bad, but competitors out there.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Debra S.

Role: Finance
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Easy to use but admin could be easier

Likeliness to Recommend

10 /10

What differentiates Chrome River EXPENSE from other similar products?

Ease of use for end users, ability to upload receipts in different ways

What is your favorite aspect of this product?

Easy creation of a report

What do you dislike most about this product?

pcard reconciliation

What recommendations would you give to someone considering this product?

Ask for what you want/need - they usually can accommodate.

Pros

Helps Innovate
Continually Improving Product
Reliable
Respectful

Cons

Charges for Enhancements

How We Deliver

Chrome River EXPENSE

What is Chrome River EXPENSE?

Company Details

Need Assistance?

Awards & Recognition

2020 Data Quadrant Gold Medalist

2019 Data Quadrant Gold Medalist

Chrome River EXPENSE Ratings

87 Likeliness to Recommend

99 Plan to Renew

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Chrome River EXPENSE?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Currency The ability to record expenses in multiple currencies in a single report.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Expense Itemization Itemize expenses off a single receipt, identifying specific line items to a person or activity, taxes, tips, and/or rebillable/non-rebillable items.

Travel Profile The ability to save and apply traveler preferences, such as seat preferences, frequent traveler loyalty card information, upgrade options, etc.

Receipt Image Submission The ability to take or import photos of the receipts supporting the expense.

Expense Policy Aware Configurable with the organization’s expense policy by blocking an expense or travel booking, or raising an alert that prompts for a rationale for exceptions.

Approval Workflow Approval or non-approval of submitted expenses, as well as pre-approval of travel and accommodations reservations before bookings are allowed to be finalized.

Desktop Browser Support Accessible from a web browser, anywhere and anytime, with the appropriate security measures.

Travel and Accommodation Booking Booking with direct links to airline and hotel information, availability, upgrade options (subject to corporate policy and exception approval), and pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Chrome River EXPENSE Reviews

Dmitri K.

Very user friendly product with flexibility

Likeliness to Recommend

Pros

Rina W.

standard expense software

Likeliness to Recommend

Pros

Debra S.

Easy to use but admin could be easier

Likeliness to Recommend

Pros

Cons

Most Popular Chrome River EXPENSE Comparisons

Webexpenses

Concur Expense

Quickbooks Expense Tracking​

Expensify

Zoho Expense

Workday Spend Management

Title

Feature Ratings

Multi Currency

Single Sign-On (SSO)

Optical Character Recognition

Expense Detail Tracking

Expense Itemization

Travel Profile

Receipt Image Submission

Expense Policy Aware

Approval Workflow

Desktop Browser Support

Travel and Accommodation Booking

Vendor Capability Ratings

Usability and Intuitiveness

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Business Value Created

Vendor Support

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Quickbooks Expense Tracking