
What is Canny?
Canny helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions. Feedback is captured and organized in one place so it’s easy to pull insights. Canny’s feature set includes public or private feedback boards, scoring features to see priority, public changelog, and more. Canny can be added to existing workflows using integrations like Intercom, Zendesk, Salesforce, Jira, Github, Slack, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
100 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 100%
- Strategy & Innovation:
- 84%
- Service Experience:
- 100%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Canny?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multiple Language Support
Advanced Search and Filtering
Idea Approval Workflow
Dashboards, Analytics and Reporting
Idea Segmentation
Idea Scoring / Evaluation
Social Collaboration
Data Export and Import
News Feed
Application Integration
Idea Capture
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Quality of Features
Ease of Implementation
Business Value Created
Ease of Customization
Canny Reviews

Emmanuel B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Canny is like a candy, sweet to use
Likeliness to Recommend
What differentiates Canny from other similar products?
Canny is easy to use with cool support system
What is your favorite aspect of this product?
The roadmap feature helps build trust and keeps users informed about product development.
What do you dislike most about this product?
The reporting features are basic, with limited in-depth analysis capabilities.
What recommendations would you give to someone considering this product?
If you're looking for a dedicated platform to collect, prioritise, and communicate about user feedback, Canny is a strong contender, especially for SaaS companies.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Cons
- Leverages Incumbent Status

Prachi D.
- Role: Consultant
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2024
Beginners Friendly and great tool
Likeliness to Recommend
What differentiates Canny from other similar products?
Canny provides dedicated customer support and fosters a community of users who can share best practices, tips, and insights. This support network ensures that organizations have the resources and guidance they need to effectively leverage the platform and maximize its impact.
What is your favorite aspect of this product?
Canny's platform makes it easy for users to submit, discuss, and upvote ideas and feature requests, fostering engagement and collaboration.
What do you dislike most about this product?
I don't have dislikes.
What recommendations would you give to someone considering this product?
Assess how well Canny integrates with your existing tools and systems, such as project management software, communication platforms, and customer support tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity

Ashutosh J.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2024
Comprehensive and user-friendly
Likeliness to Recommend
What differentiates Canny from other similar products?
Canny offers an intuitive and user-friendly interface, making it easy for both users and product managers to navigate and engage with the feedback and feature request process.
What is your favorite aspect of this product?
The intuitive design and ease of use make it simple for both users and product managers to engage with the feedback and feature request process efficiently.
What do you dislike most about this product?
i dont have any dislike
What recommendations would you give to someone considering this product?
Before implementing Canny, clearly define your goals and objectives for gathering user feedback.
Pros
- Helps Innovate
- Inspires Innovation
- Saves Time
- Altruistic