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Canny Logo
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Canny

Canny

Composite Score
7.3 /10
CX Score
7.3 /10
Category
Canny
7.3 /10

What is Canny?

Canny helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions. Feedback is captured and organized in one place so it’s easy to pull insights. Canny’s feature set includes public or private feedback boards, scoring features to see priority, public changelog, and more. Canny can be added to existing workflows using integrations like Intercom, Zendesk, Salesforce, Jira, Github, Slack, and more.

Company Details


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Canny Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
90%
Conflict Resolution:
100%
Strategy & Innovation:
84%
Service Experience:
100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Canny?

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0% Negative
23% Neutral
77% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Multiple Language Support

88

Advanced Search and Filtering

87

Idea Approval Workflow

86

Dashboards, Analytics and Reporting

86

Idea Segmentation

84

Idea Scoring / Evaluation

84

Social Collaboration

84

Data Export and Import

82

News Feed

82

Application Integration

82

Idea Capture

81

Vendor Capability Ratings

Average 81

Breadth of Features

86

Ease of IT Administration

84

Usability and Intuitiveness

84

Vendor Support

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Ease of Data Integration

81

Quality of Features

81

Ease of Implementation

79

Business Value Created

75

Ease of Customization

67

Canny Reviews

Emmanuel B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Canny is like a candy, sweet to use

Likeliness to Recommend

7 /10

What differentiates Canny from other similar products?

Canny is easy to use with cool support system

What is your favorite aspect of this product?

The roadmap feature helps build trust and keeps users informed about product development.

What do you dislike most about this product?

The reporting features are basic, with limited in-depth analysis capabilities.

What recommendations would you give to someone considering this product?

If you're looking for a dedicated platform to collect, prioritise, and communicate about user feedback, Canny is a strong contender, especially for SaaS companies.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Cons

  • Leverages Incumbent Status

Prachi D.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Beginners Friendly and great tool

Likeliness to Recommend

9 /10

What differentiates Canny from other similar products?

Canny provides dedicated customer support and fosters a community of users who can share best practices, tips, and insights. This support network ensures that organizations have the resources and guidance they need to effectively leverage the platform and maximize its impact.

What is your favorite aspect of this product?

Canny's platform makes it easy for users to submit, discuss, and upvote ideas and feature requests, fostering engagement and collaboration.

What do you dislike most about this product?

I don't have dislikes.

What recommendations would you give to someone considering this product?

Assess how well Canny integrates with your existing tools and systems, such as project management software, communication platforms, and customer support tools.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Ashutosh J.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Comprehensive and user-friendly

Likeliness to Recommend

9 /10

What differentiates Canny from other similar products?

Canny offers an intuitive and user-friendly interface, making it easy for both users and product managers to navigate and engage with the feedback and feature request process.

What is your favorite aspect of this product?

The intuitive design and ease of use make it simple for both users and product managers to engage with the feedback and feature request process efficiently.

What do you dislike most about this product?

i dont have any dislike

What recommendations would you give to someone considering this product?

Before implementing Canny, clearly define your goals and objectives for gathering user feedback.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Saves Time
  • Altruistic