What is Axero Solutions?
From connecting your people and streamlining communication to enhancing collaboration and managing content, Communifire combines it all into an integrated social business platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Axero Solutions?
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Single Sign-On (SSO)
Interactive Organizational Chart
Home Page
Networked Enterprise
Broadcast to TVs
Virtual Offices
End-User Workflow Customization
Employee Directory
Knowledge Library
Document Management
Blog Support
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Availability and Quality of Training
Ease of Implementation
Breadth of Features
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Usability and Intuitiveness
Quality of Features
Axero Solutions Reviews
Ribian M.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2023
Suitable Plan
Likeliness to Recommend
What differentiates Axero Solutions from other similar products?
Axero Solutions has an executive work plan that increases the value for digital performance
What is your favorite aspect of this product?
Axero Solutions has the options for immediate deployment and work plan
What do you dislike most about this product?
Axero Solutions has attained a relative useful features
What recommendations would you give to someone considering this product?
Axero Solutions is the valuable program in developing elegant service space
Pros
- Performance Enhancing
- Trustworthy
- Effective Service
- Inspires Innovation
- Role: Operations
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Jan 2023
Phenomenal Support
Likeliness to Recommend
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Charges for Enhancements
Denise D.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: Business Leader or Manager
Submitted Dec 2022
A Tool that People Actually Use
Likeliness to Recommend
What differentiates Axero Solutions from other similar products?
Like many companies, we worked remotely during covid and then made that change permanent. Communication becomes much more vital when people are all over the country. We looked at many solutions, but this one was the perfect fit with the ease of use necessary for adoption, the simplicity of design so that each department could manage its own content, and a price that fit the budget of a fast-growing company. When we compared all the vendors we looked at, Axero was the clear leader. We enjoyed Stephen, our salesperson, and everything he promised us was indeed fact. Our implementation team was great and helped us customize to our needs.
What is your favorite aspect of this product?
It's made onboarding so much easier four our virtual team. Onboarding new hires had been a struggle, but now we have a library of training for our company and the tools we use and it's much easier and less stressful for new hires to get up-to-speed. Having a platform like this sends the message to your employees that you care. Each department also has their own space for team collaboration, training, and inspiration to do the job even better. Selfishly, I don't get 20 calls a day for "where is this thing I'm searching for?" It's also given us a place to recognize employees for their contributions, and even track our trade show schedule.
What do you dislike most about this product?
I can't really think of anything. There are multiple ways to achieve any goal you have in mind. If I can't decide the best way to deploy a feature, I just ask the community or open a ticket, and someone responds quickly. We had a little glitch with videos just yesterday, and Jennifer had it fixed before the end of the day. It's a nice product and thoughtfully designed. You can customize it as much or as little as you want. I like that new things are on the home page so you don't have to tell people to go look for new content.
What recommendations would you give to someone considering this product?
If you're looking for a collaborative platform for your company and you don't want to build on top of SharePoint, this is a good option. If you can use Facebook, you can use Axero. You won't need to invest a lot of time training your team because it's all very straightforward.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
