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AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
8.9 /10
CX Score
9.2 /10
Category
AWS Systems Manager
8.9 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative
3% Neutral
97% Positive

Pros

  • Saves Time
  • Reliable
  • Performance Enhancing
  • Efficient Service

Feature Ratings

Average 86

Storage Monitoring

91

Cloud Monitoring

89

Capacity Management

88

Patching Automation

88

Centralized Dashboard

88

Network Configuration Management

87

Network Mapping

87

Server Performance Monitoring

87

Access Rights Management

87

Applications Monitoring

86

Event Correlation & Management

86

Vendor Capability Ratings

Average 86

Quality of Features

89

Breadth of Features

89

Ease of Data Integration

87

Ease of Customization

87

Usability and Intuitiveness

87

Ease of Implementation

86

Availability and Quality of Training

84

Business Value Created

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

AWS Systems Manager Reviews

Todd C.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Very functional system and easy implementation

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

Availability of customization versus cost.

What is your favorite aspect of this product?

In house management is much more functional reducing time invested and need for a large designated team.

What do you dislike most about this product?

Somewhat difficult license procurement.

What recommendations would you give to someone considering this product?

Be prepared to designate time and team for implemtation.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2020

Easy to use but hidden costs

Likeliness to Recommend

6 /10

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Helps Innovate

Cons

  • Less Generous
  • Leverages Incumbent Status
  • Slower Product Innovation

Zhu T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2020

The most complete service for the administration.

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

Amazon EC2 is a completely powerful service that distinguishes itself among other services by being fully functional and accurate for the management and configuration of operating systems, it is a completely professional service with many years of availability that provides a lot of confidence for its excellent reputation, unlike other AWS service offers very solid results in a very short time.

What is your favorite aspect of this product?

The efficiency of this service offers access to the machines remotely from the AWS console, its integration function between execution command is excellent, the maintenance windows and parameter store is amazing, it really is a highly customizable service, its interface is very functional to work comfortably, in my personal opinion this system was designed to completely satisfy the needs of its users and is a factor that gives me much tranquility, sincerely all our team is very happy for the great contribution that gives us AWS to the company.

What do you dislike most about this product?

My only complaint about Amazon EC2 Systems Manager is that it is an expensive service when used for large operations, but because of how functional it is, it is necessary to pay a high cost for quality service and warranty. To be honest about performance I have not had any kind of incident with this service.

What recommendations would you give to someone considering this product?

Without a doubt AWS is a very good service to work with and implement in any technology organization, personally I recommend that inexperienced people who want to work with this service do a good training course or work with people who know very well how the software works, because at the beginning it can be a little difficult to work efficiently and to avoid inconveniences it is necessary to have a good knowledge of this system, frankly you will not find better service than Amazon EC2 Systems Manager.

Pros

  • Enables Productivity
  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product

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