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Amazon WorkSpaces Logo
Amazon WorkSpaces Logo
Amazon

Amazon WorkSpaces

Composite Score
7.8 /10
CX Score
8.2 /10
Category
Amazon WorkSpaces
7.8 /10

What is Amazon WorkSpaces?

Amazon WorkSpaces is a managed, secure cloud desktop service. Amazon WorkSpaces can provision either Windows or Linux desktops in just a few minutes and quickly scale to provide thousands of desktops to workers across the globe. Amazon WorkSpaces helps eliminate the complexity in managing hardware inventory, OS versions and patches, and Virtual Desktop Infrastructure (VDI), which helps simplify your desktop delivery strategy.

Company Details


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Awards & Recognition

Amazon WorkSpaces won the following awards in the Digital Workplace category

Amazon WorkSpaces Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon WorkSpaces.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

89 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon WorkSpaces?

6% Negative
8% Neutral
86% Positive

Pros

  • Includes Product Enhancements
  • Respectful
  • Reliable
  • Inspires Innovation

Feature Ratings

Average 78

Networked Enterprise

86

Broadcast to TVs

83

Listings

81

App Delivery and Access

81

Calendars

80

File Sharing Collaboration

80

Integrations

80

Reporting and Analytics

80

Task Management

80

Workflow & Approvals

80

Content Management

80

Vendor Capability Ratings

Average 78

Ease of Implementation

81

Ease of Customization

80

Business Value Created

80

Usability and Intuitiveness

79

Quality of Features

79

Ease of Data Integration

79

Ease of IT Administration

79

Breadth of Features

76

Vendor Support

76

Product Strategy and Rate of Improvement

74

Availability and Quality of Training

73

Amazon WorkSpaces Reviews

KHIM L.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Amazon WorkSpaces from other similar products?

Amazon WorkSpaces differentiates itself by being deeply integrated with the AWS ecosystem, offering seamless scalability, security, and cost management through pay-as-you-go pricing.

What is your favorite aspect of this product?

My favorite aspect of Amazon WorkSpaces is its seamless integration with the AWS ecosystem, which allows for easy scalability, secure management, and centralized control through the AWS Management Console.

What do you dislike most about this product?

What I dislike most about Amazon WorkSpaces is its limited customization options for user environments and management.

What recommendations would you give to someone considering this product?

You can run a small-scale pilot deployment to ensure WorkSpaces meets performance and user experience needs before full rollout.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Inspires Innovation

Priyanka Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

A Game Changer for Remote Work

Likeliness to Recommend

10 /10

What differentiates Amazon WorkSpaces from other similar products?

Amazon WorkSpaces has a pricing system where businesses only pay for what they actually use. They can also pick from different options like Standard, Performance, or Power WorkSpaces, so they can choose the setup that fits their needs best. This kind of flexibility isn’t always available with other services, which usually have fixed prices and set features.

What is your favorite aspect of this product?

I love most about Amazon WorkSpaces is how secure it is. It keeps business data safe with things like encryption, extra login steps (multi-factor authentication), and strong security links to other AWS services. For businesses that need to follow strict rules for protecting data, these security features make it a reliable and trustworthy choice.

What do you dislike most about this product?

I don’t like about Amazon WorkSpaces is that setting it up can be a bit tricky for people who aren’t familiar with cloud services. It’s a great tool, but it might take some time to get everything working, especially for smaller teams without IT experts.

What recommendations would you give to someone considering this product?

If your business already has systems set up on-site, Amazon WorkSpaces lets you combine them with virtual desktops in the cloud. This makes it easier to move to the cloud while still keeping important data and work on your local servers, giving you more flexibility.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohammed N.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2025

Flexible, Secure Cloud Desktop with costs

Likeliness to Recommend

8 /10

What differentiates Amazon WorkSpaces from other similar products?

Amazon WorkSpaces stands out because it provides managed, scalable cloud desktops that are strongly linked with AWS services, has flexible deployment and billing options, supports many operating systems, and ensures strong global performance and resilience.

What is your favorite aspect of this product?

My favorite feature of Amazon WorkSpaces is its simplicity and flexibility. you can set up fully managed Windows or Linux desktops in minutes, scale them up or down as your team expands, and pay only for what you need. It eliminates the hassle of maintaining hardware and patching systems while providing secure, anywhere access.

What do you dislike most about this product?

What I dislike most about Amazon WorkSpaces is that it can feel slow or unstable when you're on a shaky or low-bandwidth connection—users frequently mention lag, delayed loading times, or even abrupt disconnections that impede workflow.

What recommendations would you give to someone considering this product?

Use multi-factor authentication (MFA) for enhanced protection, enable encryption at rest and in transit, and keep golden images up to current to ensure that new WorkSpaces deploy consistently. To avoid problems, schedule frequent patching and backups and set up warnings for expense spikes or unexpected activities.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Inspires Innovation

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