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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Tanis B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

To interact with recorded sessions.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

The additional feature I would like for Adobe Connet is to include the free version.

What is your favorite aspect of this product?

I like Adobe Connet allows you to have several hosts for a meeting and easily promote a participant to the role of presenter or host in the middle of the meeting, with the option of configuring several room layouts in advance according to the need and as desired, it facilitates the pause of the Webcam, instead of having to stop and restart it, allows the option of emailing the content of the chat pods, both as a host and as a participant.

What do you dislike most about this product?

It has no virtual fund; it would be better with this option.

What recommendations would you give to someone considering this product?

I recommend Adobe Connet allows the use of multiple ways to share screen, share the entire desktop, share only selected windows, or share only selected applications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anais T.

  • Role: Student Academic
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Not as user friendly

Likeliness to Recommend

3 /10

What differentiates Adobe Connect from other similar products?

The interface is not very friendly to learn how to use this software if I compare to Zoom or Microsft Teams. However, Adobe Connect offers many useful tools for virtual classrooms. For example, the creation of teams (of 3-5 students). Each team has access to their own whiteboard and files shared by the students in the team. Thus, the documents are not exposed to the whole class. Then, we can easily share our opinions and make our criticisms when we are separated in mini groups. In short, the interaction between students, thanks to the creation of subgroups, is very useful.

What is your favorite aspect of this product?

Like I said before, the interaction between students, thanks to the creation of subgroups, is very useful.

What do you dislike most about this product?

The low visibility of the tchat. The teacher rarely notices when we have questions about the subject and it is not always possible to open our mics. Indeed, it depends on the settings of the administrator. Secondly, the fact that you have to download the power points or other files in advance before starting the virtual class. Indeed, the heavier the file is, the longer it will take before it is accessible and usable.

What recommendations would you give to someone considering this product?

I would tend to recommend a competitor like Microsoft Teams. Indeed, learning this software is not spontaneous. You need to think and watch videos to know some of the functions you want to use. In other words, learning just by browsing and discovering the software by yourself is very difficult compared to other platforms.

Pros

  • Caring
  • Respectful
  • Fair
  • Altruistic

Cons

  • Less Productive
  • Commodity Features
  • Less Effective Service

Julie B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Success in our communications with Adobe Connect

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

We wanted to try Adobe Connect because it has a lot of positive feedback from many people, and users who have tried it have had a good experience communicating through webinars.

What is your favorite aspect of this product?

I like that whenever we have to communicate with clients we can do it, and that the information always arrives, the divided screens improve our view and let us know the people with whom we are talking, we can send files and documents and they arrive instantly, in addition Adobe Connect integrates seamlessly with any mobile device and we connect anywhere.

What do you dislike most about this product?

There are few things that Adobe Connect needs to improve, and one of them is the purchase of the license, because it seems a bit expensive to me and that alienates potential customers a bit.

What recommendations would you give to someone considering this product?

This software is perfect for maintaining stable communication with anyone who is far from you, you can make video calls with your phones and computers without having to travel and conduct webinars with many people no matter where they are.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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