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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Vijaya Phanindra K.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Adobe connect for connecting with your peers

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe provides good interface for connecting virtually and file sharing

What is your favorite aspect of this product?

Quality of the Voip

What do you dislike most about this product?

When compared to Microsoft teams and Google meet it is some what having less features i felt

What recommendations would you give to someone considering this product?

It can be considered as second option when compared to MS teams and Google meet

Pros

  • Helps Innovate
  • Continually Improving Product
  • Acts with Integrity
  • Client's Interest First

Cons

  • Less Generous

Omer E.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Not Amazing but good

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

Highly Customizable Virtual Rooms: Adobe Connect allows users to design and customize virtual meeting rooms with a wide range of layouts, pods (modules), and content. This flexibility enables hosts to tailor the environment to suit the specific needs of each session, whether it's a webinar, training, or meeting. Persistent Meeting Rooms: Unlike many platforms where meeting spaces are temporary, Adobe Connect offers persistent meeting rooms that retain layouts, content, and settings from session to session. This is particularly useful for recurring meetings or ongoing training sessions, as it saves time and ensures continuity.

What is your favorite aspect of this product?

If I had to choose a favorite aspect of Adobe Connect, it would be the customizable virtual rooms. The ability to design and organize the virtual meeting space with different layouts, pods, and content tailored to specific needs is a standout feature. This level of customization allows for a more engaging and structured experience, whether it's for a training session, a webinar, or a team meeting. The persistent nature of these rooms, where settings and content are saved for future sessions, adds to its appeal by making recurring events more efficient and consistent.

What do you dislike most about this product?

One of the more common drawbacks of Adobe Connect is its steep learning curve. While the platform's extensive customization options are a major strength, they can also make it challenging for new users to navigate and fully utilize all the features. The interface can seem complex and overwhelming at first, especially for those who are not tech-savvy or are accustomed to simpler, more intuitive platforms. Additionally, some users report that the audio and video quality isn't always as reliable as they'd like, particularly in low-bandwidth situations, which can impact the overall experience during meetings or webinars.

What recommendations would you give to someone considering this product?

Assess Your Needs: Make sure Adobe Connect’s extensive customization and interactive features align with your specific use cases, whether it's for webinars, training, or regular meetings. If you need a highly customizable platform, Adobe Connect could be a good fit. Take Advantage of the Free Trial: Use the free trial to explore the platform's features and understand its capabilities. This hands-on experience will help you determine if it meets your needs and if you’re comfortable with its interface.

Pros

  • Altruistic
  • Security Protects
  • Helps Innovate
  • Performance Enhancing

Riya D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Authentic and secure way to manage webinars!

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect has been ahead of its competition in terms of user interface and customizations of meeting environment, customer layout for indivisual meetings can be added and virtual space can also be customized as per need. Polls, quizzes and whiteboards are very important for interactive sessions for better engagement and better insights results . The most important thing for our company is security and adobe connect performs top notch in that area .

What is your favorite aspect of this product?

I like its ease of use and no call drops and video glitches while calls even when the network is not stable sometimes. Also its feature for increasing engagement during video calls is really helpful like whiteboards ,qna and custom pods.

What do you dislike most about this product?

I dont have major dislikes with the product , just that its UI can be improved further and it can be made more user friendly for mobiles.

What recommendations would you give to someone considering this product?

I highly recommend it to businesses that depends on continuous engagement with webinar and conference calls with clients and team , this should fit perfectly in that requirement.

Pros

  • Caring
  • Saves Time
  • Respectful
  • Altruistic

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