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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Susan M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Make your videoconferences

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Now I can communicate remotely regardless of the distance with Adobe Connect, it really is one of the best tools to carry out your videoconferences, webinars and online meetings, I have been able to greatly improve communication with my entire work environment and with my business clients.

What is your favorite aspect of this product?

Adobe Connect has undoubtedly been one of the best video conferencing software that I have been able to work with, since it allows me to communicate with all my clients and co-workers, it has excellent conference rooms, which are ideal to be able to carry out my meetings or webinars easily and simply, the audio and video quality with which I made my calls and video calls is exceptional, adobe Connect is excellent to be able to train all your work staff and to be able to communicate with your clients and colleagues remotely, thanks to Adobe Connect, I have been able to positively improve my entire work environment.

What do you dislike most about this product?

There is really nothing that I dislike about Adobe Connect, because it has an excellent communication environment so that you can make your video conferences easily, and it has excellent interactive chat, to which you can attach documents, files, upload links, etc.

What recommendations would you give to someone considering this product?

I recommend it to be able to hold your meetings remotely since it is a very easy to use application and you can use it from anywhere.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Jamela c.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Well designed and great functionality

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect works on almost all platforms and devices.There is no limit to how many users can have video and audio.

What is your favorite aspect of this product?

Unlimited and customizable meeting rooms.It also allows meeting recordings and screen sharing

What do you dislike most about this product?

Adobe Connect lacks the engagement monitoring, which can be critical for the management to oversee

What recommendations would you give to someone considering this product?

Adobe Connect has the best presentation features like transitions and animations, which are important in communications.

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Commodity Features

Isleny Carolina P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

The most effective tool for virtual training

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

When compared to a competitor, Zoom provides a similar set of characteristics. They also have more rooms for small groups. However, notas, questions, and answers are not included in the meeting solution, despite the fact that Adobe Connect claims to do so.

What is your favorite aspect of this product?

The ability to share content across multiple windows, such as a desktop computer, the various formats in which a host can upload content, the near-indistinguishable compatibility between the desktop app version and the web version, the ease with which you can also log in from a mobile device, the numerous options provided when using different versions of the same software, and its utility in a variety of situations.

What do you dislike most about this product?

Chat options and engagement items like emojis are missing; the broadcast message option is gone, which was very useful for what we do. On newer versions, there is no indication of the type of environment you were working in, whether it was a training or webinar; sometimes you can't even huddle with your team.

What recommendations would you give to someone considering this product?

It's an excellent tool for schools, webinars, and other settings where being integrated in the same classroom is critical.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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