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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Ridham G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Good Platform for Virtual Meetings.

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe connect has good presentation and animation features which add a value to it.

What is your favorite aspect of this product?

we can record the meeting and share the data. it provides the advanced features for hosting the meetings. we can blur the background and adjust the size and position of the presenter.

What do you dislike most about this product?

Sometime we experience a lag of 5-`10 seconds in meetings. User interface is bit difficult to understand for beginners. it work for small teams for bigger team need to buy paid plans.

What recommendations would you give to someone considering this product?

its is genuine and good platform for Virtual meetings.

Pros

  • Helps Innovate
  • Reliable
  • Client Friendly Policies
  • Altruistic

Denise W.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Superb Interface, Superb Community!

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

The ability to preload content into breakout rooms is Adobe Connect's strongest feature. Not many applications are as flexible as Adobe Connect when it comes to pre-loading materials. In addition, you can reposition and resize the pods to alter the perspective of your participants. Finally, presenter/host areas provide a place to set up any visual aids (films, documents, etc.) that will be used throughout the session.

What is your favorite aspect of this product?

I really appreciate all the options we have for simulating a traditional classroom, including separate work areas, a whiteboard, films, and more. Since the host decides what the guests can and cannot view, I feel safe doing so. Capturing audio is easy, and you have enough say over what others see to feel comfortable sharing.

What do you dislike most about this product?

Software that allows for more than 50 people to share webcams without slowing down the software is not included. Presenters and attendees alike have had their patience tried on multiple occasions when the audio cut out in the middle of an Adobe Connect event.

What recommendations would you give to someone considering this product?

Using adobe connect, we're able to simulate a classroom setting and provide virtual training complete with breakout sessions. Our virtual New Hire Onboarding and Leadership Development Program would not have been possible without Adobe Connecit.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Saves Time

Anais T.

  • Role: Student Academic
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Hard to use this sofward

Likeliness to Recommend

3 /10

What differentiates Adobe Connect from other similar products?

What sets Adobe Connect software apart from others is the fact that they offer many tools to adapt to various teleconferencing situations. For example, we have the possibility to customize our windows to adapt them to online classes.

What is your favorite aspect of this product?

The software is very complete. There are many tools that are adapted to make online classes.

What do you dislike most about this product?

The software is not intuitive and you need to search for the tools you need. Some tools need to be better optimized. For example, it is not easy to see a notification when someone wants to ask a question during the conference.

What recommendations would you give to someone considering this product?

In my opinion, depending on these needs I would tend to recommend a more user-friendly software like Zoom. On the one hand because it is used in many companies and on the other hand, it is better suited for conferences. Moreover, we have the impression that as a user we have to adapt to the software, Adobe Connect, and not the other way around.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Respectful

Cons

  • Charges for Enhancements
  • Less Productive
  • Commodity Features

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