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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
3% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Appreciates Incumbent Status
  • Helps Innovate

Feature Ratings

Average 83

Video Conferencing

85

Instant Messaging

85

File Transfer

84

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Controls

83

Application Share

83

Audio Conferencing Call in Bridge

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 81

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

John K.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Fantastic Product

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

This is a web conferencing tool which looks, feels and works like a premium tool. The user interface is very modern looking and super fast. The number of options for functions and customization is limitless.

What is your favorite aspect of this product?

The speed and the fluidity this software is amazing. I have never felt lag or sluggishness till now.

What do you dislike most about this product?

The options can be a lot for a new user. This is good for a experienced user as you can integrate and customize this the way you want. But for a new user they can have a steep learning curve

What recommendations would you give to someone considering this product?

This is a near perfect software. I do not think there can be any recommendations from me. Maybe add in a auto help feature which would nudge the user one step at a time when they check for a specific task (for a new user. )

Pros

  • Helps Innovate
  • Reliable
  • Acts with Integrity
  • Respectful

Carla A.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Great communication tool

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Unlike other tools, I can mention that this one is unique because it gives a visually friendly interface with complete learning and stability, I love that meetings can start quickly in HD video clip and audio quality.

What is your favorite aspect of this product?

What I love most about this tool is that it is secure because the host controls all the content that the competitors can see. The filming function is outstanding and the control to share materials is sufficient.

What do you dislike most about this product?

In my special critique, we have no complaints with this product as the best feature of Adobe Connect (which is not available with others) is the ability to preload meeting rooms with requested content for competitors.

What recommendations would you give to someone considering this product?

One of the reasons why we have the possibility to recommend this product is since we have the possibility to easily configure different designs with slideshows, video clips, surveys. We don't have to worry about screen sharing or making sure our teacher opens the necessary slides.

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Caring

Avesh K.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Awesome Meeting Tool

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

It has ability to provide great quality of video and audio without interruption or glitches that makes it different from other products it also has many great features to make our work easy..

What is your favorite aspect of this product?

it is very easy and clear to use its user interface is great and it enable us to start and attend our meeting very professionally. It also provides great effective and secure environment for our webinars.

What do you dislike most about this product?

Sometimes it is very complicated to many users otherwise it works for me perfectly to attending my meetings and webinars in any device so I love it.

What recommendations would you give to someone considering this product?

I love this tool so I highly recommended this to my colleagues and friends who attend meetings from home or anywhere else.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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