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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

DEANN B.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jul 2023

Another great Adobe tool

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect has the brand backing it which holds it to a higher quality and it delivers.

What is your favorite aspect of this product?

Video conferencing is convenient and use friendly.

What do you dislike most about this product?

Customer service for Adobe products is very difficult and the training is lacking on products.

What recommendations would you give to someone considering this product?

Adobe connect is worth it if you have other Adobe products, otherwise by itself, it can be expensive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Harpreet S.

  • Role: Human Resources
  • Industry: Shipping
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Ability to handle requirements

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

It is easy to use and variety of tools

What is your favorite aspect of this product?

Design Ease of use

What do you dislike most about this product?

Same features are covered in other apps as well

What recommendations would you give to someone considering this product?

Based on your organization size and structure choose this tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Yashmit A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Adobe Connect: Uniting Virtually, Powerfully.

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Customizable interface:Adobe Connect allows users to customize the layout and interface of their virtual rooms, enabling them to create a personalized and branded experience for participants. Persistent rooms: You can always create a virtual space that remains available for future use, making it easy to access content and materials from previous sessions.

What is your favorite aspect of this product?

Integration capabilities. The tool can integrate with other Adobe products such as Adobe presenter and Adobe Captive, to enhance content creation and delivery options. Recording and playback.Meeting can be recorded, allowing you to review sessions later or share with participants who couldn't attend the meeting.

What do you dislike most about this product?

Limited integrations. Adobe Connect does not offer some integrations with other softwares, it might not have extensive list of integrations that other popular video conferencing tools provide.

What recommendations would you give to someone considering this product?

I highly recommend Adobe Connect. Comprehensive reporting. The software offers detailed analytics and reporting on participant engagement, sessions attendance and interactions, helping organizers gauge the success of their events. Secure collaboration. It offers robust security features such as password protection, logins restrictions and access control to ensure that online sessions are conducted securely and safely.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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