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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Aditya Y.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Best as per any pdf's or anything in do in metting

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe connect is most famous product although are services which adobe provide are little same like microsoft teams and google meet , but as per Pdf's or any Adobe product we are able to use in the meeting without any external software needed.

What is your favorite aspect of this product?

When we do word to pdf, and any conversion tool required for any document this was not needed for enterprise version of Adobe connect.

What do you dislike most about this product?

Cost is more then other vendors but vendor support is good for everything.

What recommendations would you give to someone considering this product?

I Highly recommeded if a enterprise want and use comparsion tool again and again we will consider this product.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joe M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Good product!

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect’s unique architecture makes it one of the few products where you can introduce app functionality in the room. It has some few features that make some difference from other similar products in the market: 1- Easy to join a session. Adobe Connect works on almost all platforms and devices 2- Mobility. The most advanced mobile options. We can host a session from your mobile device 3- Ideal for e-learning and webinars. Powerful interaction across all media, participants and content available during sessions 4- Customizable – with Adobe Connect’s well documented API’s we can achieve almost anything

What is your favorite aspect of this product?

1- Adobe Connect directly connects to the fastest internet possible within the range of the user's device 2:-Properly prepare presenters and content for the live meeting by requiring a rehearsal with final content 3- I like how reliable and easy to use Adobe Connect is as well as the many features that are available for collaboration 4- It has a very simple structure of pods that can be turned on or off, depending upon the features you'd like to have available for your meeting 5- I also really liked the whiteboard area where leaders can post messages to display key data that won't be lost in a chat string, or covered up by screen sharing.

What do you dislike most about this product?

The software constantly lags, uploads can be slow, and sometimes it kicks members out of the room (or even the host) for no reason. In principle this software is extremely useful, but could really use some user experience work. In my experience, our video conferences have been randomly frustrating when Adobe Connect acts up and we've had to switch to different modes of communication, which is difficult to work with when you want to rely on one source.

What recommendations would you give to someone considering this product?

Adobe Connect has long been one of the best platforms for creating meaningful experiences. It is a versatile product that can very easily be used to host meetings and webinars. We use it for training sessions where we have attendees interact with various aspects of the program and with each other. The interaction keeps the attendees engaged and interested in the material being presented or taught. My overall experience with Adobe Connect is positive. Admittedly I do not use it daily, but when I use it I'm always impressed by its ease of use and its numerous functions. It's a good product and I give it 8 over 10.

Pros

  • Client's Interest First
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy

Michael D.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Easy to use and Navigate software for everyday use

Likeliness to Recommend

5 /10

What differentiates Adobe Connect from other similar products?

Fast, efficient and easy to learn.

What is your favorite aspect of this product?

Their support team is phenomenal especially if you don't know the software.

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Go for it, it's useful and easy to use.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Less Inspiring
  • Under Delivered
  • Security Frustrates

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