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Knowledge Management Software

Knowledge Management

What is Knowledge Management Software?

Organizes digital documents and information assets into one collective resource, allowing users to easily store, create, find and share company knowledge. Shared knowledge should be easily accessible by both internal employees and external customers if applicable, and can be used for training, self-service, FAQs, and sharing best practices and processes.

Common Features

  • Intelligent Search
  • Rich Text Editor
  • Cataloging
  • API Integration
  • Role-Based Access
  • Reporting and Analytics
  • AI Capabilities
  • Multi-Language Support
  • Version Control
  • Workflow and Approval Management
  • Multiple File Type Support
  • Bulk Actions
  • Social Features
  • Configurable Knowledge Repository

Top Knowledge Management Software

2024 Data Quadrant Awards

2025 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 9
Next Award: Oct 2025

Top Knowledge Management Software 2025

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Products below are ineligible for awards due to insufficient recent reviews

Vivantio

Vivantio

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Vivantio is a leading enterprise B2B service management platform that combines service focused CSM, ITSM, and ESM into a single solution. Founded on the belief that great service is at the core of every organization, Vivantio’s purpose is to help its customers deliver the best possible service experience to their own customers.

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With the power of AI, ensure every student gets the answers they need and deserve so no student is left behind.

Dokkio

Dokkio

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Dokkio is a service that helps you work with all your cloud files, regardless of which service you stored them with. Not only can you browse and search through all your files in one place, you can also sort them into categories and tie them to meaningful business contexts like a particular Client or Project.

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ComAround Knowledge is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels.

HelpCrunch Corporation

HelpCrunch

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HelpCrunch is an all-around communication platform for customer service and sales. It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation. Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships.

HelpJuice Inc

Helpjuice

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Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.

Helppier

Helppier

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From acquiring new users to onboarding them, there’s plenty of time you spend on calls and emails. Create automated tours and in-app messages to help users interact with your product.

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Go beyond FAQs and provide personalized, seamless, cross-channel customer service to drive more interactive and beneficial experiences. Knowledge is the cornerstone of exceptional customer service. Providing the right information in an efficient way increases customer satisfaction and loyalty.

Kapture CX

Kapture CX

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Kapture is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences into great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. With expertise in four key industry verticals: Retail (offline + e-commerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Grazitti Interactive

Knowbler

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Knowbler is the world’s first ML solution empowering employees to create, review, and share knowledge, within their workflows. Powered by advanced ML algorithms, Generative AI, and Large Language Models (LLMs), Knowbler streamlines the process of knowledge creation and maintenance, empowering enterprises to provide superior self-service and support experiences.