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Customer Success Software

Customer Success

What is Customer Success Software?

Customer Success software provides a high level view of your customer health and enables your customer success through onboarding, health tracking etc. Customer Success software integrates with your existing CRM and provides additional functionality to ensure your at-risk accounts do not fall through the cracks.

Common Features

  • Account Health Tracking
  • Onboarding Workflow Management
  • Onboarding Collateral Management
  • CRM Integration
  • Reporting and Analytics
  • Onboarding Portal
  • Customer Scorecards
  • Surveys and Polling
  • Centralized Note Taking

Top Customer Success Software

2024 Data Quadrant Awards

2025 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 11
Next Award: Nov 2025

Top Customer Success Software 2025

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

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Akita is a Customer Success Management platform that helps businesses nurture, retain, and grow their customer base. Akita connects the cloud-based software-as-a-service applications business use and aggregate data in real-time. This provides Customer Success Managers with a comprehensive history of their customer relationships spanning every department in their organization. Customizable, intelligent alerts based on this data will help businesses optimize their account retention and expansion processes.

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Salesmachine is a Product Led customer success platform. It enables sales, growth, and customer success teams to manage customers during their journey. Salesmachine modular approach fits business needs, at each step of the customer journey (ie trial, adoption, renewal, or churn) and all accounts/contacts are scored to trigger manual playbooks or workflows.