This workbook serves as a reference guide to support formal training. It includes:

  • Key concepts and definitions
  • McLean & Company process models
  • Activity templates for training exercises

Distribute this handout to participants as a quick resource where learners can fill in relevant learning content.

Solution Set Steps

  1. Equip managers to improve engagement action planning
    • Workbook: Equip Managers to Improve Engagement Action Planning

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